HiringCafe
Posted 2w ago

Automotive Service Advisor

@ Walt Massey Auto Group
View All Jobs
Jackson, Mississippi, United States
OnsiteFull Time
Responsibilities:leading operations, delivering service, coordinating repairs
Requirements Summary:Experience in an automotive service department, strong customer service and communication skills, ability to lead and motivate a team, valid driver’s license with clean record, professional appearance and time-management skills.
Save
Mark Applied
Hide Job
Report & Hide
Job Description

 Now Hiring: Service Advisor 

Jackson, MS

Walt Massey is  looking for an experienced, customer-focused professional to lead our service drive and help us deliver an exceptional ownership experience from day one.

If you thrive in a fast-paced environment, enjoy working with people, and take pride in delivering top-tier service, this is your opportunity to grow your career with a company that invests in its team.

 

Why Join Walt Massey?

We’re committed to your success. From day one, you’ll receive hands-on training, ongoing development, and the support you need to build a long-term career in automotive service leadership.

 

What We Offer

  • Health, dental, and vision insurance
  • 401(k) with company support
  • Paid holidays and vacation time
  • Paid, hands-on training
  • Advancement opportunities within a growing organization

 

What You’ll Do

  • Lead the daily operations of the service drive and ensure smooth workflow
  • Deliver prompt, professional, and friendly service to every customer
  • Take ownership of the customer experience from arrival to completion
  • Provide concierge-level support for all customer inquiries (phone & in-person)
  • Maximize technician productivity by efficiently dispatching work
  • Answer questions related to vehicle concerns, services, and warranties
  • Assist with diagnosing issues and coordinating parts and repairs
  • Monitor and maintain high Customer Satisfaction (CSI) scores
  • Oversee warranty processes and ensure compliance with policies
  • Support and help lead the service team while fostering a positive work environment
  • Maintain strong relationships with manufacturers and internal teams

 

What We’re Looking For

  • Organized, outgoing, and customer-focused personality
  • Experience in an Automotive Service Department 
  • Proven ability to lead, manage, and motivate a team
  • Strong communication and time management skills
  • Professional appearance and demeanor
  • Track record of service success and customer satisfaction
  • Self-motivated with the ability to work independently
  • Team-oriented mindset
  • Valid driver’s license with a clean driving record

 

Be Part of the Beginning

This is more than a job—it’s your chance to help build a service department  and set the standard for excellence in Jackson.

Apply today and grow your career with Walt Massey!