RESOURCE BANK
Banking
Operations Specialist
Position Summary:
This position reports to the Banking Operations &
Systems Director and Assistant Manager and is responsible for performing duties
too varied and diverse to be classified in any specific support occupation. Position may require learning new systems as
entry and second level support, answering phones, filing and copying and
performing Banking Operations functions as needed. Training may be required as
it pertains to your job duties. Occasional use of personal vehicle may be
required.
Essential Functions:
·
Assist in all areas of Banking Operations
including but not limited to, maintenance, scanning, verifying, account
documentation review, and lockbox.
·
Review all incoming documentation for accuracy, completeness, and
adherence to policy.
·
Provide telephone and email support to
customers (internal and external) regarding Banking Operations systems and products
including, but not limited to, Remote Deposit Capture, online banking,
debit cards.
·
Answer customer inquiries via phone and
email.
· Process
or backup daily chargebacks, un-posteds, overdrafts, exceptions, etc.
·
Assist
in all areas of customer support, customer identification and authorization,
policy adherence, and general support.
·
Review
system reports for accuracy, various verification, and dual control purposes.
·
Perform
data entry.
·
Operate
office equipment such as fax machines, copiers, scanners, and phone systems,
and use computers for spreadsheet, word processing, database management, and
other applications.
·
Learn
to operate new technologies as they are developed and implemented.
·
Assist
in creating and updating procedures as it pertains to your job duties. Ability
to apply practical judgement and understanding to carry out detailed written
and oral instructions.
·
Ability
to interact and communicate with other team members and customers efficiently.
·
All
other duties as assigned.
Skills:
- Active Listening - Giving
full attention to what other people are saying, taking time to understand
the points being made, asking questions as appropriate, and not
interrupting at inappropriate times. - Adaptability – being able to
rapidly learn new skills and behaviors in response to changing
circumstances. - Communication – the imparting
or exchanging of information. - Reading Comprehension -
Understanding written sentences and paragraphs in work related documents. - Speaking - Talking to others
to convey information effectively.
English and Spanish speaking skills preferred. - Writing - Communicating
effectively in writing as appropriate for the needs of the audience. - Social Perceptiveness - Being
aware of others' reactions and understanding why they react as they do. - Mathematics - Using
mathematics to solve problems. - Multitasking – handle more
than one task at the same time. - Professionalism
Attributes:
- Oral Comprehension - The
ability to listen to and understand information and ideas presented
through spoken words and sentences. - Oral Expression - The ability
to communicate information and ideas in speaking so others will
understand. - Speech Recognition - The
ability to identify and understand the speech of another person. - Speech Clarity - The ability
to speak clearly so others can understand you. - Near Vision - The ability to
see details at close range (within a few feet of the observer). - Written Comprehension - The
ability to read and understand information and ideas presented in writing.
Working Conditions:
The work for this position is
conducted in a back office of our bank and the requirement for travel is
limited. Travel for training may be
required from time to time. This position
could require overtime depending on workload, which first must be requested
and approved by management.
Experience and Education:
High School Diploma (or GED or High School
Equivalence Certificate); Minimum 1 year work experience; prior banking
experience preferred.
Resource Bank strives to be the “employer of choice” EEO\Minority\Female\Vets\Disabled