• Engage guests in a professional manner with a warm greeting
• Assist in maintaining cleanliness, upkeep, organization and maintenance of the lounge space
• Demonstrate a thorough knowledge of food and beverage products, menus, additions and promotions; answer all questions about beverages and food; assess their needs and preferences to make suggestions
• Up-sell/suggestively sell food and beverages by describing each item in an appealing way to increase check average and broaden guest’ experience
• Accurately ring in orders on POS (Point of sales) quickly, in proper sequence and use appropriate charges
• Assure needs of guests are continually being met in a courteous and professional manner throughout the duration of their visit
• Maintain food and beverage control (i.e., liquor portion control, age verification); follow guidelines and practices outlined in TIPs training
• Measure and mix beverages as ordered, in accordance with company procedures and policies
• Follow alcohol awareness procedures for preventing and handling intoxicated guests
• Stock the bar, polish glasses, fill ice bins, clean, and tasks necessary for smooth operation and guest service
• Promptly prepare bills for items ordered, collect and process payments, enter into POS system, make change correctly, and make charge transactions accurately
• Handle house bank and follow all cash handling procedures
• Reconcile and balance all sales transactions at the end of each shift; generate closing reports
• Arrange bottles, glasses and bar items in an attractive manner which meets our standards
• Pass all required job-related tests
• Properly wash glassware using bar sinks/and or dishwashers
• Safely use appropriate cleaning compounds and chemicals; comply with health and safety regulations, policies, procedures