Scope of Work: The Bilingual Medical Receptionist is an on-site position, responsible for supporting the organizational mission through professional administration of the SAAF Health Clinic front desk reporting to the Associate Director of Clinical Services. This is full-time, forty (40) hours per week Monday - Friday 8:00 am - 5:00 pm in the office, non-exempt position. Job Duties include but are not limited to:

Functional Responsibilities:

• Secures patient information and maintains patient confidence by completing and safeguarding medical records, keeping patient information confidential.
• Front desk duties such as, registering patients, checking patients in, checking patients out, verifying insurance information, scheduling, rescheduling, faxing, filing.
• Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls.
• Referral tracking, faxing and scanning in patient documents.
• Obtain prior authorizations as needed for medications if needed.
• Corresponds to emails, phone calls and patient portal messages.
• Maintain neat work and waiting areas.
• Instruct/remind patients of appointment details.
• Ensuring patient demographics are up to date at every appointment.
• Assisting patients or callers with resource information.
• Maintaining paperwork at front desk.
• Additional duties as assigned.