Body Shop Administrative Assistant 

Bergstrom Body Shop of Madison 

WHAT YOU'LL DO

• Provide administrative support to the body shop team, including scheduling appointments, managing repair orders, and maintaining accurate records.


• Communicate with guests to keep them informed about the status of their vehicle repairs and coordinate pick-up and delivery times.


• Assist with the preparation of estimates, invoices, and insurance paperwork, ensuring all documents are accurate and processed efficiently.


• Answer phones, direct calls, and handle guest inquiries professionally and courteously.


• Coordinate with technicians, parts departments, and insurance adjusters to ensure smooth workflow and timely repairs.


• Maintain a clean and organized office environment and manage office supplies.


• Assist with additional tasks and special projects as needed to support body shop operations.


• Assist new team members with the dealership onboarding processes, including completing their I9 Section 2, system access and training, and training course enrollment.

Schedule: Monday-Friday 9:00 am to 6:00 pm

Pay starting at $17.00/hour based on experience.

WHO'S RIGHT FOR THE JOB?

• High school diploma or equivalent; Associate’s degree or relevant certification is a plus.


• At least 1-2 years of experience in an administrative or customer service role, preferably in an automotive or body shop environment.


• Strong organizational skills and attention to detail.


• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experience with shop management software is a plus.


• Excellent communication and interpersonal skills.


• Ability to multitask and prioritize in a fast-paced, dynamic environment.


• A positive attitude and a commitment to delivering outstanding guest service.