Position Summary
The Branch Manager is responsible for the overall performance, profitability, and day-to-day operations of the branch. This role provides leadership to branch employees, oversees inventory and purchasing activities, ensures exceptional customer service, maintains regulatory compliance, and promotes a safe and productive work environment. The Branch Manager serves as a key operational resource while supporting company growth and operational excellence.
Primary Responsibilities
Operations & Leadership
- Lead and oversee all branch operations to ensure efficiency, accuracy, and profitability.
- Coach, develop, and support branch employees while fostering accountability and teamwork.
- Serve as the primary resource for operational issues involving orders, returns, credits, shipments, receiving, freight, purchasing, and customer setup.
- Participate in branch, sales, and management meetings and communicate company objectives.
- Support company initiatives, employee engagement activities, and community involvement programs.
Inventory & Purchasing
- Manage inventory levels, replenishment, pin-stock programs, and inventory accuracy.
- Monitor and address inventory discrepancies, slow-moving inventory, and dead stock.
- Source and purchase branch inventory and facility supplies, including chemicals, janitorial products, can liners, towels, tissue products, and related materials.
- Approve stock transfers and coordinate inventory movement between locations.
- Lead annual inventory counts and maintain accurate inventory records. Design and build monthly newsletters, email campaigns, and blog graphics that enhance storytelling and engagement.
Customer Service & Sales Support
- Maintain strong customer relationships and resolve service-related concerns.
- Support sales representatives with emergency orders, delivery issues, sourcing requests, and customer solutions.
- Work closely with the sales team to ensure customer expectations are met, and service levels remain high.
- Conduct customer visits as needed to strengthen partnerships and identify opportunities for improvement.
Employee & Financial Management
- Manage scheduling, attendance, overtime, and timekeeping
- Address performance issues and support employee development
- Assist with recruiting, onboarding, and training
- Review branch financials (P&L, expenses, KPIs) and identify cost-saving opportunities
Safety, Compliance & Operations Support
- Oversee delivery operations and driver performance
- Ensure compliance with OSHA, DOT, EPA, GDP, and company policies
- Lead safety initiatives and participate in safety programs
- Support facility maintenance, audits, and inspections
- Report incidents per company procedures
- Assist with month-end close and administrative reporting
Skills & Abilities
- Leadership and team development
- Strong operational and organizational skills
- Inventory and purchasing management
- Customer relationship management and service recovery
- Financial acumen (P&L and KPI understanding)
- Problem-solving and decision-making in fast-paced environments
- Knowledge of safety and regulatory compliance standards
- Strong communication and interpersonal skills
- Ability to manage time, priorities, and multiple operational demands
Education & Requirements
- High school diploma or GED required; Associate’s or Bachelor’s degree preferred
- 5+ years of experience in branch operations, distribution, warehouse, purchasing, or related leadership role
- Experience leading and developing teams in a fast-paced operational environment
- Strong background in inventory management, purchasing, customer service, and operations
- Experience reviewing financial statements and operational metrics preferred
- Working knowledge of OSHA, DOT, EPA, and general safety regulations preferred