SUMMARY: Uses independent judgment to oversee all aspects of the branch operations of the Shop, Service, Sales and Sanitation departments including the training and supervision of its employees at assigned specific branch. Ensures excellent customer service through the timely and accurate delivery of services, including delivery on rental orders and the management of price negotiations and quotes. Resolves customer issues, referring them to the Operations Manager first and then to the President, when appropriate. Provides supervision to Shop, Service, Sales and Sanitation staff to ensure work quality and growth in knowledge and competency.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Operations:
- Assists the Executive Staff with planning for current and future program effectiveness in addition to budget planning.
- Oversees employees in the Shop, Service, Sales, and Sanitation departments.
- Manages truck, tractor and toilet rental inquiries, quotes, and contracts.
- Coordinates and implements staff training for service technicians in best practices of equipment repair and safety.
- Ensures that tractors, toilets and other rental products are available, ready and prepped for timely delivery.
- Coordinates with Service Manager on schedules of service repair and maintenance of equipment in the shop and/or customer job site; including coordinating response to breakdowns with road technicians.
- Ability to perform basic financial calculations and understand profit & loss statements.
- Works with the Executive Staff to develop and maintain branch budget.
- Manages and maintains branch daily operations, profitability, customer service level and quality control and overall branch growth.
- Maintains compliance with permits, government regulations and other industry practices.
- Works closely with the Sales Staff on sales growth, performance and forecast.
- Enforces a clean and safe work environment for everyone.
Customer Service:
- Processes customer orders and quotes, resolves negotiations and issues.
- Monitors fulfillment of rental orders to ensure a high level of customer satisfaction.
- Assures the PAR and Star rentals are serviced or replaced quickly in the event of a breakdown or other problem.
General Requirements:
- Establishes and maintains effective channels of communications with management, coworkers, vendors and all other business contacts
- Ensures the use of equipment and materials in a safe and acceptable manner, following established safety procedures, using appropriate safeguards, and observing common sense rules of safety in all on the job activities.
- Conducts self in a manner reflecting positively on PAR and STAR and encourages others to do the same.
- Is organized, independent and self-motivated, enthusiastic, dependable, detail oriented, flexible in scheduling and prioritization, and driven by excellence.
- Demonstrates proficient written and verbal communication skills, including accurate grammar and business correspondence.
- Prioritize tasks in accordance with changing deadlines and priorities to ensure positive outcomes.
- Ability to multitask.
- A belief in working as a cohesive team.
- Proactively seek and participate in available company sponsored training, in an effort to develop and advance knowledge base and skill set.
- Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and outstanding customer service.
- Maintain an organized work environment.
- Present a neat, professional appearance.
- Maintain a valid driver’s license and a good driving record (if authorized to drive by Safety Manager).
- Must be eligible to be added to company insurance.
- A good sense of humor and belief in working as a cohesive team.