Community Impact

Hours: 20/week

Expected Rate of Pay $23.50

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POSITION OVERVIEW

The Program Assistant serves as the first point of contact for participants in the BUILD workforce development program, providing a welcoming and organized entry point into program services. This position supports participant flow, scheduling, and communication to ensure individuals are efficiently connected to the appropriate staff based on their needs. Working closely with BUILD Coordinators, Resource Navigators and Career Navigators, the Program Assistant helps maintain a structured and responsive environment by managing front desk operations. This role is essential to ensuring participants receive timely, organized, and respectful access to services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the primary point of contact for participants in person, by phone, and via email


• Greet participants and assess immediate needs to direct them to the appropriate staff member (Resource Navigator or Career Navigator)


• Support participant flow to ensure timely and efficient service delivery. 


• Provide a welcoming, respectful, and inclusive environment for all participants and visitors.


• Provide general program information and answer routine questions about services.


• Support participants in understanding next steps and connecting with assigned staff.


• Monitor program phone lines, email inboxes, and general inquiries.


• Work closely with Resource Navigators and Career Navigators to ensure participants are connected to the appropriate services.


• Communicate participant needs or concerns to program staff in a timely manner.


• Participate in team meetings as appropriate.


• Maintain professionalism and confidentiality in all participant interactions.


• May assist in maintaining accurate and up-to-date participant records.


• Attend required trainings, meetings, and professional development opportunities.


• Perform other duties as assigned.

ESSENTIAL WORK HABITS

• Align work behaviors in conformance with NCOs Purpose, Vision and Values.


• Report to work on time and obtain approval from supervisor for any changes in work schedule or absences.


• Maintain a strict commitment to confidentiality, in accordance with Agency and project policies and procedures.


• Follow the NCO Injury Illness and Prevention Plan, as well as all Agency and program safety protocols, procedures, and policies.


• Maintain focus on the assigned tasks.


• Take pride in creating a positive, efficient work environment.


• Treat co-workers and clients with respect.


• Represent NCO and the BUILD program in a professional and positive manner. 


• Dress appropriately according to assigned job duties and responsibilities.


• Adapt constructively to change.