About the Department

The Clinical Informatics Specialist is a hands-on, front-line problem solver for technology and data needs within assigned CSB program areas. It serves as a subject-matter expert for the electronic health record (EHR) and related systems, providing direct support, training, and coaching to staff.

You will analyze business operations, recommend process improvements, and manage data to support key initiatives such as the State Performance Contract, surveys, and county programs. This position also plays a key role in quality assurance, acceptance testing, and agency-wide Information Technology (IT)/EHR projects.

The ideal candidate is comfortable working at the intersection of clinical operations, IT, and data, and can translate technical concepts into clear, practical guidance for non-technical staff. They are detail-oriented with strong analytical skills and a commitment to data quality, and they are a proactive problem solver who can work both independently and as part of a team.

Key Responsibilities:
Front-Line IT & EHR Support

Serve as the first point of contact and subject-matter expert for assigned program areas on technology-related issues (e.g., printers, applications, security/access).
Provide EHR and IT equipment training to staff; develop and maintain user guides, training materials, and workflows.
Conduct ongoing quality management reviews of EHR data; coach staff on improving data entry, accuracy, and integrity.
Monitor system performance and recommend enhancements to improve efficiency and quality.
Participate in the evaluation, design, and configuration of technology and database improvements.
Perform user acceptance testing for new or updated system functionality.

Data Management & Analysis

Provide analytical and reporting support to agency managers and program leaders.
Prepare, manage, collect, enter, monitor, and analyze data to support assigned areas, ensuring data quality and accuracy.
Assist with the development, maintenance, and updating of program forms.
Use EHR reporting tools and other report writers to produce monthly, annual, and ad hoc performance reports for managers, directors, and other stakeholders.
Create and maintain spreadsheets and databases with appropriate security and confidentiality.
Import data into systems and maintain data sets to support program operations and reporting.

Technology Integration & Process Improvement

Stay current with relevant health IT, EHR, and data management technologies.
Help identify, recommend, and support the integration of new technologies into agency workflows, with a focus on EHR optimization.
Collaborate with program staff to understand and refine business processes related to automation, data use, and technology.
As a member of the CSB Informatics Team, contribute to strategic planning efforts for assigned program areas.

Compliance & Professional Standards

Adhere to professional standards in all work activities and interactions.
Follow all applicable Federal, State, and Local statutes and regulations, as well as agency policies and procedures.
Support agency practices related to safety and public health (e.g., social distancing, virtual meetings, face coverings as required).
Protect the confidentiality and security of client and agency data at all times.

To find out about the benefits of working with Fairfax County Government, please visit the CSB Careers Page.

Note: Multiple positions maybe filled from this announcement.

To learn more about careers that make a difference, watch our video "CSB Celebrates 50th Anniversary of Providing Care."

Position Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

Analyzes business operations;
Studies, researches, and conducts cost/benefit studies evaluating existing or proposed systems;
Assists in the preparation of short- and long-range information technology plans;
Prepares performance measure reports;
Conducts discussions with agency representatives to review, evaluate, and analyze existing systems;
Defines problems and information processing requirements;
Recommends procedural and operating improvements;
Identify needed automation support;
Administers specialized departmental systems; performs day-to-day maintenance of systems;
Identifies and tests system enhancements;
Evaluates system performance and makes recommendations for increased efficiency;
Identifies business needs and business process improvements;
Represents the agency in new system implementation;
Participates in the evaluation of design elements;
Assists technical staff in developing and preparing system design documents;
Develops, conducts, and coordinates acceptance testing;
Advises technical staff in designing systems outputs and formats;
Assists in determining causes of system problems and works with technical staff to determine appropriate corrective actions;
Acts as intermediary between users and technical staff to resolve problems;
Participates in developing user training manual;
Provides training to users;
Coordinates and oversees maintenance and inventory of agency hardware and software;
Works closely with agency IT technical staff;
Develops and provides technical briefings for staff on new services and system components;
Provides technical support and training to users of installed software;
Attends training workshops, product demonstrations, conferences, and technical briefings;
Stays abreast of technology changes;
Provides assistance to other staff as needed;
Serves on committees and task forces and undertakes special projects as assigned.

Minimum Qualifications

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

Knowledge of departmental operations, processes, and procedures;
Knowledge of capabilities of information technology software, hardware, and network communication technology;
Knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client server, and stand alone environments;
Knowledge of effective processes, methods, techniques to analyze and evaluate business operations;
Ability to analyze and evaluate administrative processes and procedures for automation purposes;
Ability to conduct research into new information technology;
Ability to train employees in the use of hardware and software;
Ability to prepare user manuals;
Ability to translate technical terminology into terms understandable to management and employees;
Ability to establish and maintain effective business relationships.

Other Qualifications

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following: (Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Bachelor's degree in business, computer science, or a field related to the department where the information technology services are being used; plus two years of experience analyzing business processes and/or developing/maintaining the main business system, technical platform, or a related system.

CERTIFICATES AND LICENSES REQUIRED:
None.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check, a Child Protective Services Registry check, and sanction screening to the satisfaction of the employer. A TB screening upon hire.

PREFERRED QUALIFICATIONS:

3+ years of experience with NextGen software.
Experience in teaching end-users (in-person and virtually).
Experience in an IT or technical environment specifically with requirements gathering, design, and implementation of IT solutions within a government entity (specifically within human services systems and/or public health).
Experience with electronic health records.
Experience providing customer service to end-users.
Experience in requirements analysis, project management, application design, user training and documentation.
Experience or familiarity with various technical tools – specifically, MS SharePoint environments, and MS Teams.
RN licensure.

PHYSICAL REQUIREMENTS:
Ability to read data on monitor; operate key-board driven equipment; and communicate on phone and in person. Ability to drive to various CSB sites to provide coaching, training, and support. Ability to climb stairs; lift up to 15 lbs; and transport/carry technology equipment. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview and may include a practical exercise.

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. [email protected] EEO/AA/TTY.

#LI-AP1

Benefits

Merit Positions

Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:

Medical/Vision/Dental Insurance Coverage
Group Term Life Insurance
Long Term Disability
LiveWell Program
Flexible Spending Programs
Paid Leave (annual, sick, parental, volunteer activity, and more!)
Paid Holidays
Contributory Retirement Plan
Deferred Compensation
Employee Assistance Program
Employees' Child Care Center
Continuous Learning Opportunities

Please click here for a summary of our benefits.

NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program: Public Service Loan Forgiveness | Federal Student Aid

For additional details please visit the County's benefits webpage.

Non-Merit Positions

Non-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.
- Medical/Vision/Dental Insurance Coverage
- Flexible Spending Program
- Deferred Compensation
Temporary: scheduled to work a maximum of 900 hours in a calendar year.
- No benefits

Supplemental Questions

What is the highest level of education that you have completed?

Less than 12th grade
High school diploma or GED
Some college
Associate's degree
Bachelor's degree
Master's degree
Doctorate degree

If you answered "Some college" for the highest level of education completed, please indicate the number of quarter or semester hours you have completed towards a degree.

Less than 45 quarter hours
45 to less than 90 quarter hours
90 to less than 135 quarter hours
135 to less than 180 quarter hours
180 or more quarter hours
Less than 30 semester hours
30 to less than 60 semester hours
60 to less than 90 semester hours
90 to less than 120 semester hours
120 or more semester hours
Not applicable

If you answered that you have a degree in the previous question, please indicate your area of study below. If you do not have a degree, please select "not applicable."

Business
Computer science
Information technology
Education
Software engineering
Other (related field)
Other (non-related field)
Not applicable/none of the above

If you answered "Other (related field)" or "Other (non-related field)" for the previous question, please list the discipline of your degree. If this question does not pertain to you or you do not possess a degree, enter "N/A".

How many years of full-time equivalent experience do you have analyzing business processes and/or developing/maintaining the main business system, technical platform or a related system?

None
Less than one year
One to less than two years
Two to less than three years
Three to less than four years
Four to less than five years
Five to less than six years
Six or more years

How many years of full-time equivalent experience do you have in developing end-user training curriculum and materials?

None
Less than one year
One to less than two years
Two to less than three years
Three to less than four years
Four to less than five years
Five to less than six years
Six or more years

Please select the option below that best describes your experience with providing end-user training in a classroom setting.

None
Less than one year
One to less than two years
Two to less than three years
Three to less than four years
Four to less than five years
Five or more years

Please select the option below that best describes your experience with providing end-user training in a virtual setting.

None
Less than one year
One to less than two years
Two to less than three years
Three to less than four years
Four to less than five years
Five or more years

How many years of full-time equivalent experience do you have analyzing business processes and/or developing/maintaining an Electronic Health Record?

None
Less than one year
One to less than two years
Two to less than three years
Three to less than four years
Four to less than five years
Five to less than six years
Six or more years

How many years of full-time equivalent experience do you have performing requirements analysis for an Electronic Health Record?

None
Less than one year
One to less than two years
Two to less than three years
Three to less than four years
Four to less than five years
Five or more years

Please summarize your work experience by selecting each software development life cycle phase where you have demonstrated work experience. Check all that apply.

Requirement analysis
System design
System implementation
Post-implementation maintenance and support
None of the above

How many years of full-time equivalent experience do you have providing customer service to end-users?

None
Less than one year
One to less than two years
Two to less than three years
Three to less than four years
Four to less than five years
Five or more years

How many years of full-time equivalent experience do you have working as a licensed RN? (Please note that answers for all questions must be substantiated in the application.)

None
Less than one year
One to less than two years
Two to less than three years
Three to less than four years
Four to less than five years
Five or more years

How many years of full-time equivalent experience do you have working with NextGen?

None
Less than one year
One to less than two years
Two to less than three years
Three to less than four years
Four to less than five years
Five to less than six years
Six or more years

Required Question

Agency Information

Employer: Fairfax County
Address: 12000 Government Center Pkwy. Suite 270

Fairfax, Virginia, 22035
Phone: 703–324–3311
Website: http://agency.governmentjobs.com/fairfaxcounty/default.cfm

Business Analyst II