HiringCafe
Posted 2w ago

Business Banking Specialist

@ BTC Bank
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Bethany or Chillicothe
OnsiteFull Time
Responsibilities:providing service, educating customers, completing documentation
Requirements Summary:Associate or bachelor’s in business/finance preferred or 2+ years related experience; working knowledge of bank platforms; strong organization, communication, and Microsoft Office (Excel, Word, PowerPoint) skills.
Technical Tools Mentioned:Microsoft Excel, Microsoft Word, Microsoft PowerPoint
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Job Description

Job Title: Business Banking Specialist

Job Purpose: Support implementation and maintenance of all Business Banking products and services across multiple partners and customers.

Duties and Responsibilities:

  • Provide exceptional customer service to the institution’s Business Banking customers as well as internal bank personnel.
  • Demonstrate proficient knowledge of Business Banking services and educate customers on the features and benefits of each service.
  • Complete necessary documentation, implementation on bank systems, and customer setup of Business Banking products and services.
  • Respond professionally and accurately to customer service inquiries and concerns in a timely manner.
  • Support the development and maintenance of proper procedures, policies, and systems to assure compliance and customer satisfaction with treasury products.
  • Facilitate training opportunities for bank personnel to become more familiar and comfortable with Business Banking services.
  • Stay abreast of current products, policies, technology, and industry trends.
  • Travel as needed.
  • Assist with Audits and Exams and Operational duties as needed.
  • Other duties as assigned.


Qualifications:

  • Bachelor’s or Associate degree in business, finance or related degree; two years related experience and/or training; or equivalent combination of education and experience. 
  • Working knowledge of bank platforms, systems and products.
  • Excellent organizational and time management skills.
  • Exceptional verbal, written and interpersonal communication skills with the ability to instruct others, train personnel and write reports.
  • Proficiency of Microsoft Office software (Excel, Word, PowerPoint)

Physical Requirements:

  • This position requires manual dexterity, the ability to lift files and open filing cabinets. This position requires bending, stooping or standing as necessary.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. 
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
  • Must be able to communicate clearly and effectively.