The Business Intelligence Analyst analyzes customer and Deringer data and processes to deliver actionable insights and solutions that support business performance and strategic decision-making. This role develops reports and dashboards, identifies trends and compliance gaps, and provides recommendations to improve processes, systems, and customer outcomes. It also supports system optimization, training initiatives, and cross-functional collaboration to drive efficiency and value across the organization.

Job Responsibilities:

• Assist with onboarding and implementation of new application systems and tools.

• Collaborate with operations to identify opportunities to leverage systems and technology to improve efficiency and effectiveness.

• Coach and support individual locations on proper system usage and its impact on client and company success.

• Run reports and analyze data to identify compliance issues, process gaps, and training opportunities. (e.g., accuracy, timeliness, and regulatory adherence)

• Partner with Learning & Development to design and deliver targeted training programs.

• Provide data-driven insights to support training initiatives based on identified gaps and needs assessments.

• Contribute to the development, maintenance, and improvement of work instructions and process documentation.

• Identify and escalate non-compliant data or issues to appropriate leadership.

• Analyze data trends to uncover patterns, risks, and opportunities for improvement.

• Deliver targeted coaching and guidance to specific locations based on performance insights.

• Proactively alert leadership to emerging trends, compliance concerns, or potential business risks.

• Monitor industry and regulatory developments and recommend system or process updates as needed.

• Communicate external changes and their potential business impact to leadership.

• Recommend and support the design of business intelligence tools, dashboards, and reporting solutions.

• Develop and deliver timely, accurate, and actionable reports for internal and external stakeholders.

•  Analyze and synthesize data to support forecasting and strategic decision making.

• Present recommendations to improve processes, systems, and overall business performance.

• Collect and analyze business intelligence from internal data, industry reports, and external sources.

• Identify market trends and opportunities to support growth and improved service offerings.

• Maintain working knowledge of business applications, customers, and operational processes.

• Manage multiple business intelligence projects using structured project management methodologies.

• Communicate professionally with clients using clear, concise written and verbal communication, with a strong focus on client satisfaction.

• Cross-train across responsibilities to support team flexibility and coverage.

• Perform additional duties as assigned by management.

Required Qualifications:

• Experience in import operations, including processing entries and managing regulatory requirements
• Proficiency in Excel and/or other tools for spreadsheet manipulation, including data analysis and reporting

Preferred Qualifications:

• Experience with PGAs
• Experience with various commodities 
• Experience filing air and/or vessel entries

The salary range of compensation for this position is $60,000-$80,000 based on experience and education.

Competencies:

All Deringer employees should be fully committed to the Core Values:

Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value and a High Level of Accountability

In addition, the following competencies are specific to this position:

Analytical – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities.

Customer Oriented – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions.

Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone’s efforts to succeed.

Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.

Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Work Standards – Sets high standards and well-defined realistic goals for one’s self; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates ability to work independently; meets deadlines and handles large volumes of work.

Ready to join our team?

A.N. Deringer offers comprehensive health, dental, and vision plans in addition to many excellent voluntary health and wellness benefits. We offer generous paid time off, including paid holidays and promote flexibility in your work environment to assure a positive integration of work and life.

Disclaimer:

The above job description is intended to describe the general nature and level of the work being performed by people assigned to this role and is not an exhaustive list of all duties and responsibilities.  Deringer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.