nnnnLocation:nnnHuntsville, AL/RemotennnnnSalary*:nnn$90,000+nnnnn *Dependent upon qualificationsnSummit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats, fosters thought leadership, and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you're a person with life beyond work, that's why we invest in meaningful health and welfare benefits such as:nnExcellent health/dental benefits from BCBS/AmeritasnSee into the future with our luxurious VSP vision benefitsnPrepare for the long-haul courtesy of our 401k with company matchingnUnlimited mobile phone plann10 days' vacation, 7 days sick timenBonuses and salary increase potential via our certifications plannnWe do cool work here, defying expectations by simply being who we are - each of us makes an impact.nJob Summary:nWe are looking for a highly skilled Business Analyst to lead requirements gathering efforts and act as the primary liaison between our business teams and ServiceNow developers. In this role, you will translate business needs into clear, actionable requirements, ensuring the successful implementation of ServiceNow solutions to enhance operational efficiency and customer interactions. The ideal candidate is analytical, detail-oriented, and possesses strong communication and project coordination skills, with experience in IT service management (ITSM) and business process analysis.nnAs a Business Analyst, you will work closely with our ServiceNow developers and internal IT teams, bridging the gap between business objectives and technical solutions. Your role will involve conducting comprehensive requirements gathering, ensuring alignment with organizational goals, and contributing to the overall success of projects and stakeholder satisfaction.nnWhile prior experience as a ServiceNow Business Analyst is preferred, it is not required. If you have a strong analytical mindset, a passion for problem-solving, and a proven ability to gather and translate business requirements effectively, we encourage you to apply.nnKey Responsibilities: nnIdentify, capture, and help to resolve business process pain points by working to streamline processes to create optimal end-user and customer experiences.nWork closely with business stakeholders to gather, analyze, and document functional and non-functional requirements for critical business applicationsnTranslate business requirements into clear and concise user stories, process flows, and technical specifications for ServiceNow developers.nAssist in ensuring that processes, solutions, and or automations created are measurable and can derive success metrics from key business processesnCollaborate with ServiceNow development teams to ensure alignment between business needs and technical capabilities.nLead and facilitate requirement-gathering workshops, stakeholder interviews, and process mapping sessions.nAssist in defining and optimizing business processes that leverage ServiceNow solutions, ensuring efficiency and scalability.nSupport testing efforts by developing test cases, validating functionality, and managing user acceptance testing (UAT) with stakeholders.nProvide training and documentation for end users and internal teams on new ServiceNow features and updates.nMonitor project progress, risks, and dependencies, ensuring timely communication and issue resolution.nStay current on ServiceNow best practices, new modules, and industry trends to recommend enhancements and innovation.nnnRequired Qualifications:nn3+ years of experience as a Business Analyst working as a liaison between lines of business and corporate ITnFamiliar with Customer Relationship Management Sales Processes, Product Management & Development Processes, Project Management Processes, IT Service Management ProcessesnFamiliar with Agile or Scrum Methodologiesnnn nnPreferred Qualifications: nnBachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.nCertified Business Analyst Professional (CBAP) or equivalentnServiceNow experience working with some or all of the following ServiceNow modules: ITSM, CSM, ITOM, SOM, SPM, GRC/IRM, HAM/SAM, SecOpsnProficiency in tools such as Microsoft Project, ServiceNow Strategic Portfolio Management, or other project management software.nProficiency in business process analysis, requirements gathering, and documentation methodologies.nBasic understanding of ServiceNow or similar platforms.nExperience with Agile methodologies, including writing user stories and working in Scrum teams.nStrong analytical and problem-solving skills with the ability to bridge the gap between business and technical teams.nExcellent communication and interpersonal skills to effectively engage with stakeholders at various levels.nAnalytical mindset with attention to detail.nAbility to create workflow diagrams, process maps, and functional specifications.nHands-on experience with ServiceNow reporting and dashboards is a plus.nFamiliarity with ServiceNow development concepts such as scripting, integrations, and data structures is a plus.nExperience working with ITSM or ITIL frameworksnnnnSummit 7 Systems is an equal opportunity/ affirmative action employer and an alcohol and drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or