Duties

This position is for a temporary promotion, not to exceed 1 year. Position may be converted to permanent without further competition. You may be returned at any time to the position from which you were temporarily promoted, or to a different position of equivalent grade and pay. Major duties listed but no limited to: Supervises a staff of employees to accomplish the work of the organizational unit. Exercises supervisory authorities and responsibilities involving work assignment and review, as well as the administrative and personnel management functions relative to the staff supervised. Develops work improvement plans, recommending personnel actions as necessary. Responsible for assuring the competency of employees and scheduling appropriate corrective action to address identified deficiencies. Coordinates with the services to ensure that volunteers are competent to perform duties as assigned. Responsible for assuring staff sensitivity to the knowledge capabilities of working with persons with varying degrees of abilities, disabilities, and age specific requirements. Establishes plans and policies to ensure the accomplishment of programs and projects within the scope of the Business Office in an efficient and effective manner. Work involves identifying requirements for funding, staffing, space, privacy, and technology to support the programs and delivery of services to Veterans across disparate programs and geographical locations. Provides oversight and guidance, program management, and leadership to the business operations in their medical center. Provides significant time to the medical care cost recovery efforts for this health care system, continually assessing the productivity and workflow, effectiveness, and efficiency of program operations. Continually analyzes the effective utilization of all personnel costed to programs in the Business Service. Allocates available manpower resources to meet challenging workload demands and clinical service requirements. Performs the administrative and personnel management functions relative to staff supervised. Establishes guidelines and performance expectations for staff, which are clearly communicated through the formal employee performance management system. Directly manages Member Services to ensure VA is compliant with legal, procedural, and administrative requirements of a diverse and complex array of VA mandated programs, i.e., Beneficiary Travel Program, Enrollment and Eligibility, Death Benefits, etc. Develops both long- and short-range policies and plans for the organizations by coordinating the medical administration needs of the health care system or network. Provides formulated planning direction for center for the Health Care System by taking the initiative to identify needs and potential issues/concerns and devising flexibilities in operations and constructive, cost-effective approaches to the resolution of problems. Analyzes inter-related issues of effectiveness, efficiency, and productivity of substantive mission-oriented programs within Business Service. Coordinates the quality assurance program by data collection, data management and monitoring, tracking, analyzing, and interpreting data for the purpose of detecting occurrences or patterns of care which may affect patient care outcomes. Perform other related duties as assigned. Work Schedule: Monday - Friday 7:30 - 4:00pm Ad-hoc Telework Only: This type of telework occurs on an occasional, non-routine basis-for example, inclement weather, or, telework that occurs to complete short-term special assignments or to accommodate special circumstances even though the telework arrangement may occur continuously for a limited and specific period of time. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Business Manager/PD304380 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Requirements

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/22/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: planning, developing, organizing, and directing complex patient administrative management programs; adapting and applying workforce development principles to major projects and organizational challenges to improve operational effectiveness; managing resources and projects while ensuring fiscal accountability by maintaining financial records and tracking and analyzing spending trends; gathering, reviewing, and analyzing data to identify performance gaps; developing and implementing corrective measures to support continuous improvement to health care programs. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Physical Demands: No special physical demands such as above average ability, dexterity, or strength are required to perform the work. Work is sedentary and the employee may sit comfortably. There may be some walking, standing, bending, carrying of light items (i.e., laptops, training materials), driving of an automobile, etc. Fieldwork may involve traveling to programs, meetings, and sources of information. The responsibilities of the position can often be physically demanding and stressful due to competing demands. The incumbent must take personal initiative to manage time, resources, and priorities to assist with workflow and workload. Work Environment: The work is carried out typically in a well-lighted office setting. The nature of the work involves everyday risks, which require normal safety precautions, typical of a hospital setting. The nature of the work presents a low to moderate exposure to infectious diseases, etc. This position involves travel, including the normal everyday risks and discomforts of auto and air transportation. The work is carried out typically in a well-lighted office setting. The nature of the work involves everyday risks, which require normal safety precautions, typical of a hospital setting. The nature of the work presents a low to moderate exposure to infectious diseases, etc. This position involves travel, including the normal everyday risks and discomforts of auto and air transportation.

Education

There is no educational substitution at this grade level.

Other Information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.