Job Profile

The Business Operations Manager is responsible for managing Netceed's Business Operations and Network Solutions teams and helping maximize revenue through the program?s efficiencies. A successful candidate will not only manage a successful team but also strive for process improvement.

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Responsibilities

• Business Operations Management
  
  
  
  • Manage business operations lifecycle to ensure processes are running efficiently and support company goals.
  
  
  • Ongoing analysis of business processes to identify improvement opportunities that drive efficiencies and revenue.
  
  
  • Collaborate closely with cross-functional teams, including Sales, Purchasing, Finance, Operations, Engineering, and Product Line Management to ensure seamless communication and coordination of activities related to customer orders and account management.
  
  
  • Develop, manage and measure the effectiveness of the business operations team results thru KPI?s and SLA?s.
  
  
  • Regular monitoring of business operations processes to ensure continued improvements.
  
  
  • Develop and structure root cause analysis methodology, ensuring proper traceability and resolution of action plans.
  
  
  • Design sales programs for use by the customer care team based upon marketing initiatives, customer needs and industry trends.
  
  
  • Provide reporting to the sales team to help drive revenue and improved customer experience.
  
  
  
  


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• Team Management
  
  
  
  • Utilize established reporting tools to manage weekly, monthly, and quarterly performance.
  
  
  • Build an efficient Business Operations team that maximizes customer satisfaction and revenue.
  
  
  • Meet with full team monthly to review team performance, lessons learned, share successes, and implement new monthly plans.
  
  
  • Implement individual goals that align with and support company vision.
  
  
  • Meet with individual team members at a standard reoccurring frequency (bi-monthly or more frequently as needed) to drill down to individual performance.
  
  
  • Timely coaching and feedback to employees, including administration of performance plans and corrective action.
  
  
  • Represent the organization with professionalism, integrity and customer-centric approach always.
  
  
  
  

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Requirements/Key Experiences

• 5+ Years of Sales Operations Management experience required.


• Proven process improvement background.


• Possess a strong understanding of inventory levels and sales trends; materials distribution/supply chain experience a plus.


• Six Sigma certification preferred.


• Knowledge of computers and relevant software applications.


• Customer service orientation with excellent telephone skills .


• Able to work in fast-paced, self-directed environment .


• Able to multi-task and strong attention to detail.


• Excellent verbal and written communication skills


• Professional personal presentation


• Decision-making, problem resolution and creative thinking skills


• Ability to travel 2-3 times per quarter


• Ability to work in a true team environment


• Ability to utilize a computer keyboard, computer monitor, and telephone.

• Must be able to read, write, and speak English.