Summary/Objective

The position of Business Services Representative will execute EKCEP’s Business Services Model and WIOA

policies. This position facilitates communication between EKCEP Business Services Director, workforce partners and

employers as it pertains to Business Services projects, services and activities. The BSR (Business Service

Representative) works to assist employers with their needs as it pertains to recruitment of new employees and/or

retention. The BSR will work with community leaders, economic development, regional business service team

members and market employer services in their applicable areas.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

● Developing solutions with employers to support hiring and training activities

● Hosting Job Fairs for employers to assist in finding potential employees

● Consulting with Business Services Director when funded services such as On the Job Training, Customized

Training, Incumbent Worker Training, Internships, etc. are identified as solutions to employer needs

● Stays up to date on local labor market and trends

● Attends local Chambers of Commerce, Rotary or any other civic organization meetings in their designated

area(s)

● Maintains documentation of all employer services in the EKCEP Business Services Database

● Maintains a current knowledge of the agency’s programs, objectives, and strategies

● Communicates with internal staff of opportunities available to job seekers

● Attending local, and/or state meetings as required.

● Up date the Job Board

● Seeks ways to enhance the learning experience. Ensures that content is current, and that activities are

engaging and effective.

● Makes suggestions for increasing the effectiveness of changes.

● Identifies a set of features, parameters or considerations to take into account in analyzing a situation or

making a decision

● Provides information on a timely basis and in a usable form to others who need to act on it.

● Uses appropriate methods and flexible interpersonal style and coaching to develop others’ capabilities.

● Keeps people informed and up-to-date.

● Knows that listening is essential to understanding

● Looks for creative approaches to providing or improving services that may increase efficiency and decrease

cost.

● Enthusiastically works with clients and employees at all levels, capitalizing on their strengths.

● Follows through on commitments

● Works to develop and maintain positive working relationships with co-workers by being punctual, keeping

personal telephone calls to a minimum, and maintaining a pleasant work attitude.

● Seeks ways to enhance the learning experience. Ensures that content is current, and that activities are

engaging and effective.

Competencies

1. Adaptability

2. Analytical Thinking

3. Attention to Detail

4. Coaching

5. Collaboration

6. Communication

7. Customer/Client Focus

8. Ethics and Integrity

9. Professionalism

10. Training & Presenting

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such

as computers, phones, copiers, and filing cabinets. Required to spend numerous hours outside of the office in

various settings such as outdoor areas, schools, adult education centers, unemployment offices, various businesses,

etc.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully

perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger,

handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or

crawl, talk or hear, taste or smell. The employee must occasionally list or move up to 50 lbs. Specific vision abilities

required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the

ability to adjust focus. Extended periods of time sitting in front of computer, dexterity of hands and fingers to operate

computer keyboard, bending at the wrist, kneeling or reaching to retrieve and file records, some climbing, prolonged

periods. Ability to drive an 11 passenger van.

Position Type/Expected Hours of Work

This is a full-time position. The position is 40 hours per week, Normally Monday – Friday, 8:00 am – 4:30 pm. Some

weekend work is mandatory due to events being held in the community.

Travel

Travel is primarily local during the business day, although some out of area may be expected as well as some

overnight travel for training purposes.

Required Education and Experience

Bachelor’s Degree or previous experience in workforce development or related field

Preferred Education and Experience

Graduate of an accredited college or university with a Bachelor’s Degree in Business, or a related area, with

supporting and appropriate work experience is preferred. Related work experience may be substituted for required

education on a two to one ratio (two years of related work experience to one year of education.)

Additional Eligibility Qualifications

None

Additional Requirements

Valid Kentucky driver’s license, reliable transportation, satisfactory criminal background and physical examination.

Pass a pre-employment drug test and random drug testing as required. State required minimum vehicle liability

insurance and uninsured motorist insurance. Any/all other testing or applicable checks required by local, state, or

federal law.

AAP/EEO Statement

Gateway Community Action provides equal employment opportunities to all employees and applicants for

employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex,

national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression,

or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion,

termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or

responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any

time with or without notice depending on the policies set in place by our funding source, EKCEP, Inc.