About the Department

Prince William County Fire & Rescue System is seeking a motivated and technology-focused Business Systems Analyst to join our Communications & Information Technology (CIT) Division. This position supports the technology systems that enable about 1,700 Fire & Rescue end users (to include uniformed employees, professional staff, and active volunteers) to serve the residents and visitors of Prince William County.

If you enjoy solving problems, working with technology, supporting mission-critical operations, and participating in meaningful projects that directly impact public safety, this is an outstanding opportunity to build your career while making a difference in your community.

About This Role: The Business Systems Analyst serves as an integral member of the Fire & Rescue Communications & Information Technology team, supporting a diverse portfolio of public safety applications, hardware, and technology initiatives. This position works closely with firefighters, paramedics, dispatch personnel, administrative staff, County technology partners, and software vendors to ensure reliable and effective technology services.

The successful candidate will assist with the administration, support, testing, implementation, and ongoing maintenance of software applications used throughout the Fire & Rescue System. Responsibilities include troubleshooting application issues, coordinating user access, supporting software upgrades, developing documentation and training materials, assisting with project deployments, and providing Tier 2 technical support to end users across hardware, software, mobile devices, and peripherals.

This role offers the opportunity to work with a broad range of technologies, including public safety software platforms, Microsoft 365 applications, Power Platform tools, reporting solutions, mobile technologies, and operational support systems. The position also participates in department technology projects, application evaluations, process improvement initiatives, and regional public safety technology efforts.

The ideal candidate is highly organized, customer-service oriented, comfortable managing multiple priorities, and capable of communicating technical information to both technical and non-technical audiences.

Minimum Requirements: High school diploma or G.E.D. and four (4) years of related experience.

Related experience includes technology support, business systems administration, software support, application administration, project coordination, information technology, business analysis, or other closely related technology functions.

Preferences: The successful candidate will possess one or more of the following:

Associate's or Bachelor's degree in Information Technology, Information Systems, Business Administration, Public Administration, or a related field.
Experience supporting enterprise software applications or business systems.
Experience providing technical support in a public safety, government, healthcare, or other mission-critical environment.
Experience with software implementation projects, user acceptance testing, or system deployments.
Experience developing documentation, training materials, and standard operating procedures.
Experience with Microsoft 365 technologies, including SharePoint, Teams, Forms, Power Automate, Power Apps, or Power BI.
Experience managing user accounts, permissions, and system configurations.
Experience working directly with software vendors and external partners.
Industry certifications such as CompTIA A+, Network+, Security+, ITIL, Microsoft certifications, or equivalent credentials.

Special Requirements (if applicable): Effective October 2012, mandated by the Virginia State Board of Health 12VAC5-31-540, Virginia EMS Regulations require a criminal background check conducted through the Virginia State Police and applicable federal databases. A driving record transcript may also be required.

Work Schedule: Monday through Friday, 37.5-hour work week, primarily during normal business hours. Occasional evenings, weekends, or after-hours work may be required to support system upgrades, technology deployments, emergency operations, or critical incidents.

This is a telework-eligible role that may revert to in-office scheduling if business needs change.

Starting Salary Range: $65,910.00 - $92, 907.74 Annually

We also offer great benefits including:

Retirement from the Virginia Retirement System (VRS)
401a and 457 retirement savings and investment plans
Paid Annual Leave
Paid Personal Leave
Paid Sick Leave
Paid Holidays
Optional Group Medical and Dental Health Plans
Optional Group Life Insurance
An Employee Assistance Program (EAP)
Career Development Opportunities

Full time positions with Prince William County Government qualify for Public Service Loan Forgiveness. Click here PSLF for additional information.

NOTE: The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety, click here

Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

SEE YOURSELF HERE!

Benefits

Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.

Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position.
The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:

Temporary
Provisional
Seasonal employees

Click on the link below to explore our plans and rates.
Prince William County Benefit Programs

Supplemental Questions

By submitting this application, I understand the following: 1). Only the information provided on my application is used to determine my qualifications; 2). My resume will not substitute for the education, work experience and required fields on the County application; 3). Only responses to Supplemental Questions that can be verified in my submitted education and work experience will be credited and 4). If selected, my employment dates will be verified back three (3) years (if applicable), with a required reference from my current or most recent employer.

Yes, I acknowledge and understand the above statement and wish to continue in this process.
No, I do not wish to proceed any further in this process.

1. Please select your highest level of completed education.

High School Diploma or G.E.D
Associate’s degree in information technology, Information Systems, Business Administration, Public Administration, or related field
Associate’s degree in another field
Bachelor’s degree in information technology, Information Systems, Business Administration, Public Administration, or related field
Bachelor’s degree in another field
Master’s or higher in Information Technology, Information Systems, Business Administration, Public Administration, or related field
Master’s or higher in another field
None of the above

Do you have at least 4 years of related experience?

Please select all areas that reflect your work experience.

4+ years of experience providing technology support
4+ years of experience in business systems administration
4+ years of experience providing software support
4+ years of experience providing application administration
4+ years of experience coordinating IT-related projects
4+ years of experience in Information Technology
4+ years of experience in business analytics
4+ years of experience in another closely related technology function
Less than 4 years of experience in the areas mentioned above
No experience in the areas mentioned above

How many years of experience do you have in administering or supporting business software applications?

4+ years
1-3 years
Less than 1 year
No experience

Rate your experience participating in software implementations, upgrades, migrations, or deployments.

Led multiple enterprise software implementations
Participated significantly in multiple implementations
Participated in at least one implementation project
Limited exposure
No experience

How many years of experience do you have providing direct technical support to end users?

5 or more years
3-4 years
1-2 years
Less than 1 year
No experience

Please select all Microsoft technologies with which you have professional experience.

SharePoint
Teams
Power Automate
Power Apps
Power BI
Forms
Excel
Outlook
Word
None of the above

Rate your experience developing documentation, standard operating procedures, user guides, or training materials.

Extensive experience creating and maintaining documentation and training programs.
Regularly create documentation and procedures.
Occasionally create documentation
No experience

Which statement best describes your experience managing multiple assignments and competing priorities?

Independently manage multiple complex projects with minimal supervision.
Independently manage multiple assignments and deadlines.
Manage assignments with periodic supervisory guidance
Primarily work from assigned task lists
No applicable experience

Rate your experience communicating technical information to non-technical users.

Expert – Frequently communicate complex technical issues to diverse audiences and leadership
Advanced – Regularly communicate technical concepts to end users
Intermediate – Occasionally explain technical concepts to users
No experience

Please indicate if you have technology support experience in any of the following environments. Select all that apply.

Fire & Rescue Services
Emergency Communications / 911 Center
Law Enforcement
Local Government
State Government
Federal Government
Healthcare / EMS
Private Industry
None of the above

Please select all industry certifications you currently possess.

CompTIA
A+
Network+
Security+
ITIL
Microsoft Certifications
Equivalent Credentials
None of the above

Required Question

Agency Information

Employer: Prince William County Government
Address: 1 County Complex Court

Prince William County, Virginia, 22192
Website: https://www.pwcva.gov/department/human-resources/careers