About the Department

WE ARE HIRING: BUSINESS SYSTEMS ANALYST

The Superior Court of California, County of San Bernardino, seeks a strategic and proactive Business Systems Analyst to lead technology initiatives that support evolving court operations. The ideal candidate will have experience managing projects from planning to delivery, ensuring alignment with business goals, timelines, and budgets.

This role requires strong communication and leadership skills to guide cross-functional teams, manage stakeholder

expectations, and mitigate risks. Key responsibilities include project scheduling, resource coordination, risk analysis, and quality assurance, with expertise in Agile or Waterfall methodologies. The analyst will play a vital role in strengthening internal partnerships and streamlining requirements-gathering processes to drive innovation and operational efficiency.

Certifications such as PMP (Project Management Professional) or CSM (Certified ScrumMaster), along with experience in the public sector, are highly desirable but not required.

RECRUITMENT DEADLINE: The Court will accept applications until a sufficient number of qualified candidates have applied, and this recruitment may close at any time without notice. Applicants are strongly encouraged to apply early, with priority consideration given to those who submit their materials by JULY 12, 2026

APPLICATION NOTIFICATIONS:

Notifications: All candidates will be notified of their status via email.
Background Checks: Candidates selected for this position must pass a background check and reference checks.
Sponsorship: San Bernardino Superior Court is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

For full position details, please visit the job description: BUSINESS SYSTEM ANALYST

ABOUT THE POSITION

Under general direction, the Business Systems Analyst plans, coordinates and leads medium to large scale information technology projects through the project lifecycle that deliver value to the court. Responsibilities include conception and initiation, cost benefit analysis, definition, and planning, launch and execution, monitoring and controlling, and close-out. The analyst evaluates, designs, maintains, and recommends enhancements, replacements, and new solutions; consults with departments and end users to gather data, analyze, document, and evaluate functional requirements; mentors team members in following industry standard business process engineering and project management methodologies and internal procedures, provides administrative support, including budget management and procurement coordination to the department and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED

Receives general direction from assigned supervisory or management personnel. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS

This journey-level classification is responsible for analyzing functional requirements, selecting solutions, and managing medium to large scale technology projects. Incumbents must operate with a high degree of independent judgment, tact, and initiative, applying full proficiency in their assigned areas. This position provides analytical support to both internal IT staff and external business units.

Position Duties

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)

Management reserves the right to add, modify, change, or rescind the work assignments of various positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Plans, organizes, and defines technology project requirements, methods, and objectives in consultation with end users; performs risk assessments; impact analyses, stakeholder analyses, and draft process documentation; coordinates project activities with team members, other information technology divisions, user representatives, and outside vendors.
Collaborates with managers, users, and development teams to identify and document user business requirements, priorities, processes, and data requirements; defines project scope for approval; works with application teams to create system and program specifications, diagrams processes and data flows, and prototypes for approval; conducts project status meetings with project teams, including; managers, stakeholders, and users.
Ensures that technology projects adhere to project management principles and methodologies; provides tracking support to align department wide demand and capacity needs.
Conducts cost benefit analysis, tracks project budgets, service level agreements, and schedules; monitors project progress and ensures project goals and agreement requirements are met.
Participates in the development of project management toolkits and methodologies used by information technology staff and others.
Interviews, analyzes, and documents end user work processes and consults with related teams for infrastructure and system requirements; conducts technical reviews; develops or refines specifications; designs, recommends, implements, and evaluates upgrades, expansions, and solutions.
Develops requests for proposals and qualifications for professional services; evaluates proposals and recommends project award; develops and reviews contract terms and amendments; ensures contractor compliance with Court and department standards and specifications.
Prepares and updates comprehensive technical documentation for application projects including workflow models, specifications, database requirements, and other project development and implementation documentation.
Stays current with emerging technology trends and innovations in IT operations; researches, evaluates, and recommends vendor solutions and technologies; works with staff to maintain, revise, or improve systems.
Assists in the development and implementation of technology-related protocols, policies, procedures, and operating standards
Analyzes and optimizes business processes to improve efficiency, eliminate redundancies, and enhance system usability.
Conducts user experience (UX) testing and gathers usability feedback to enhance application functionality.
Ensures system implementations and enhancements comply with cybersecurity best practices, data privacy regulations, and legal requirements.
Writes and maintains technical documentation; supports the development of training materials and programs for end-users and stakeholders.
Represents the department on court-wide committees; provides expert guidance on technical options; presents solution/options to stakeholders.
Observes and complies with all Court and mandated safety rules, regulations, and protocols.
Provides general administrative support to the department, including vendor management, procurement, and budget tracking.
Performs related duties as required.

Minimum Qualifications

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:

Bachelor’s degree from an accredited college or university with major coursework in management information systems, computer science, business, or closely related field.

Experience:

Three (3) years of progressively responsible experience performing business systems analysis, requirements gathering, end-user acceptance testing, process mapping and workflow diagramming, documenting business rules, writing specifications, developing procedures to enhance system performance, conducting feasibility studies, and performing cost-benefit analysis.

Licenses and Certifications:

None

Other Qualifications

PHYSICAL DEMANDS

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 20 pounds.

Benefits

SUPERIOR COURT OF CALIFORNIA

COUNTY OF SAN BERNARDINO

BENEFITS SUMMARY

PROFESSIONALS BENEFIT GROUP

The San Bernardino Superior Court offers a range of benefit programs for employees and their eligible dependents. These include medical, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. A summary of benefits is provided below.

Health and Welfare Benefits

MEDICAL: The Court offers a variety of comprehensive health plan options to fit individual employee needs. The Court contributes up to $250.00 in benefit plan dollars each pay period to help full-time employees pay for health premiums. In addition, the health plan subsidy the court contributes toward the employee cost is 59.5% to 63% based on plan selection and level of coverage.

DENTAL: The dental subsidy is equivalent to 100% of the employee only DPPO coverage plan (but not less than twenty-three dollars and two cents {$23.02} per pay period.)

VISION: Court-paid plan for employees. No co-pay/deductible for eye exams; frames and standard lenses or contact lenses (in lieu of standard lenses) every twelve (12) months.

SHORT-TERM DISABILITY: Court-paid benefit that provides partial income replacement in the event that an employee is unable to work due to a non-work related disability.

LIFE INSURANCE: Court-paid basic life insurance benefit of $50,000. Additional supplemental life and AD&D insurance benefits may be purchased voluntarily.

MEDICAL REIMBURSEMENT ACCOUNT: Flexible Spending Account (FSA) that helps participating employees lower their taxable income. Under this plan, employees elect to set aside pre-tax money each pay period to pay for eligible out-of-pocket medical expenses for themselves and their eligible dependents that are not paid by insurance or reimbursed by any other benefit plan.

DEPENDENT CARE ASSISTANCE PLAN: This is a type of Flexible Spending Account (FSA) that helps participating eligible employees lower their taxable income. Under this plan, employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working.

Leave Allowances

VACATION: After completion of the requisite hours of continuous service (based on the bargaining unit), employees are eligible to use accrued vacation allowance. Depending on length of service, employees may accrue from 80 to 176 hours annually.

PROFESSIONAL DEVELOPMENT LEAVE: Forty (40) hours of additional leave to be used during the calendar year, prorated depending on start date.

HOLIDAY: Fourteen (14) paid recognized holidays and the accrual of two (2) floating holidays annually.

SICK LEAVE: Employees in regular positions accrue approximately 3.39 hours of sick leave per pay period to use during instances of authorized absence due to illness, injury, or medically related appointments.

BEREAVEMENT LEAVE: ALL employees are eligible to receive a maximum of thirty-two (32) hours of paid leave per occurrence for bereavement leave due to the death of a person in the immediate family.

Retirement and Deferred Compensation Plans

RETIREMENT: The Court is a 1937 Act employer. More detailed information may be found by contacting SBCERA at (909) 885-7980 or toll-free at 1-877-722-3721 or by visiting the website at San Bernardino County Retirement Association. The Court does not pay into the Social Security system; however, it does contribute to Medicare.

Retirement benefits subject to change.

DEFERRED COMPENSATION: Employees are eligible to participate in the Court's 457 Deferred Compensation Plan. This is the supplemental retirement plan that permits employees to defer a certain portion of their pre or post tax salary, within certain Internal Revenue Service (IRS) limits, to an account maintained by an investment service provider. Participating employees in the pre-tax option postpone paying taxes on the deferred portion of their income.

Additional Benefits

TUITION BENEFIT: Employees with at least twelve (12) months of Court service will be allowed a maximum of $600.00 each fiscal year. These monies may be used for job related education or career development, book fees or to reimburse membership dues in professional organizations.

CAR ALLOWANCE: Use of Court Vehicle.

COMMUTER SERVICES: This program assists with providing information on carpools, rideshare matching, and public transportation options. The Court offers incentives for employees eligible to participating in Ridesharing activities.

FLEXIBLE WORK SCHEDULE: The Court recognizes the importance of work/life balance. Employees may request alternative work scheduling or flexible work schedules when classifications meet the requirements.

The Human Resources Department reserves the right to modify the benefit programs in accordance with the Personnel Rules and Regulations.

Supplemental Questions

INSTRUCTIONS: The information you provide in this supplemental questionnaire will be used to assess your relevant education and experience as part of a competitive evaluation of qualifications. Please be as specific and thorough as possible, and ensure that you include all information requested. Providing complete, organized, and detailed responses is to your advantage. Do not refer to a résumé or other documentation in place of answering the questions. If you do not have experience in a particular area, please enter “N/A.” Please answer each question clearly and concisely. When responding, be sure to include the length of experience, the employer, and your job title for each relevant example. Following an administrative review of all applications and supplemental questionnaires, only the most qualified candidates will be invited to participate in an oral interview.

I understand the instructions above and certify that all statements made in this supplemental application are true and complete to the best of my knowledge.

What is your highest level of education?

High School graduate or equivalent
Some college
Associate's Degree
Bachelor's Degree
Master's Degree
None of the Above

Do you have three (3) years of progressively responsible experience performing the following: Business systems analysis, requirements gathering, end-user acceptance testing, process mapping and workflow diagramming, documenting business rules, writing specifications, developing procedures to enhance system performance, conducting feasibility studies, and performing cost-benefit analysis?

Please select the areas in which you have the most experience that are relevant to your previous positions.

Business systems analysis
Project management & methodology
Process mapping and workflow diagramming
Developing procedures to enhance system performance
Documenting business rules and writing specifications

For each area selected in Question 4, provide a description of your relevant experience. Be sure to include the employer's name, position title, duration of experience, and a summary of your responsibilities. If you have no experience in an area, please indicate ‘N/A.

Do you hold any of the following certifications?

Certifications such as PMP (Project Management Professional)
CSM (Certified ScrumMaster)
I do not hold any certifications in PMP or CSM

Have you worked in a public agency or court environment?

Required Question

Agency Information

Employer: San Bernardino Superior Court
Address: 247 W. Third St., First Floor

San Bernardino, California, 92415-0312
Phone: 909-521-3700
Website: http://www.sb-court.org/careers