RESPONSIBILITIES

• Supervises the day-to-day activities of Donor Information Associates and acts as department lead in the absence of other leadership
• Actively supports staff success by facilitating one-on-one meetings, providing data driven feedback, identifying opportunities for growth and continuous coaching
• Drives departmental process improvements to increase efficiency and quality of work
• Oversees timely review and release of donor medical charts, monitor overall chart cycle time, and departmental workload
• Develops, monitors, and provides training to new hires and continued training for the entire department
• Trouble-shoots problems and resolve issues as they arise with a high level of customer service
• Conducts review of donor charts and dispositions donors in electronic system for release into production, rejection, or response to Medical Directors’ requests for additional information
• Liaises with both internal and external customers to provide requested donor related information and resolves issues
• Assists department leadership in ensuring compliance with all applicable regulations, standards, company policies, and departmental procedures
• Monitors Medical Directors’ rejection and request patterns and provides feedback to Donor Services
• Serves as a subject matter expert to develop and maintain SOPs, Work Instructions, and other documentation pertaining to the Donor Information process
• Participates in other quality functions such as complaint investigations, Corrective Action / Preventative Actions (CAPAs), and internal or external audits
• Supports the company and departmental quality and business objectives and initiatives
• Coordinates staff scheduling to ensure appropriate coverage for the department
• Provides information to develop and monitor quality and business metrics as requested

REQUIREMENTS

Education :  Associate Degree

Experience

• 3+ years of experience in medical records or related field.
• Previous organ, tissue or eye donation/processor experience required.
• 1+ years of leadership experience.
• 1+ year of chart review experience with an OPO, processor, or organ/tissue governing entity.
•  Additional experience may substitute for education requirement.

Certification

• Certified Tissue Banking Specialist (CTBS)

Skills

• Excellent verbal and written communication
• Microsoft Office Suite
• Donor Screening
• Team Development
• Lean Six Sigma Methodologies

Travel

• Up to 25%

SAFETY

Physical Requirement

• Move or lift objects up to 25 pounds
• Frequent (>75%) stationary position (standing or sitting) while utilizing digital displays
• Frequent (>75%) fine manipulation using hands and fingers (typing, opening, writing, clicking, paper sorting, etc.)

Working Environment

Onsite: Office environment with assigned workstation