About Method Co. 

Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend through thoughtful service, elevated design, and a deep sense of place. 

Le Suprême, will offer all-day French fare in the brasserie’s elegant dining room, alfresco, in the restaurant’s bar or within its 12-seat private dining room. Enter off Washington Boulevard or through The Rotunda to indulge in a menu comprised of Parisian specialties as well as fresh pastries, breads and desserts from the adjoining patisserie and boulangerie. Le Suprême’s full-service bar will also offer a curated cocktail program and a selection of over 300 world-class wines and champagne. 

Bar Rotunda, will serve as an all-day cafe and wine bar, with coffees, pastries, small plates, wine and cocktails offered at breakfast, lunch and dinner. Canopied by The Rotunda, Book Tower’s marble arched atrium and 100-year-old Kamper-glass skylight, the design and service are inspired by the grand cafés and venerable hotel bars of early twentieth-century Paris 

Explore the concept: https://www.lesupremedetroit.com 

Job Overview: 

As the Café Shift Supervisor at Bar Rotunda, you will be responsible for overseeing the cashiers, baristas and bartenders and ensure that guests are attended in a timely manner. As the Café Supervisor you will be a part of daily service and support the hotel and café team members in providing exceptional service to all our guests. You will oversee daily operations and contribute to the overall success of the F&B Outlet. 

Responsibilities and essential job functions include but are not limited to the following: 

• Acts with integrity, honesty, and knowledge that promote the culture of Method Co. 

• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. 

• Communicates information and issues to the Management Team and Hotel leaders so that the team can respond as necessary. 

• Contributes to positive team environment by recognizing shifts in morale and performance and communicating them to the Management Team.  

• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance. 

• Delivers legendary customer service to all customers by acting with a customer first attitude and connecting with the customer. 

• Develops positive relationships with shift teams by understanding and addressing individual motivation, needs, and concerns. 

• Supports operations during scheduled shifts, supporting opening and closing duties as assigned. 

• Performs barista and bartender duties to support service when needed • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team. 

• Follows up with baristas, bartenders and cashiers during the shift to ensure the delivery of legendary customer service for all customers. 

• Will ensure food and beverage products served to our guests are to the standard / spec set by leadership.  

• Will ensure the Café / Bar area and common spaces are clean, organized and to brand standard 

• Maintains regular and consistent attendance and punctuality. 

• Follows health, safety, and sanitation guidelines for all products. 

• Utilize operational tools to achieve operational excellence during the shift. 

Essential Functions & Responsibilities 

• Lead, motivate, and inspire the front of house staff to deliver outstanding service and exceed guest expectations. 

• Ensure prompt, courteous, and efficient service delivery to all guests, maintaining a welcoming and hospitable atmosphere. 

• Address guest concerns or complaints promptly and professionally, striving to resolve issues to the guest's satisfaction. 

• Foster a culture of guest-centric service excellence among front-of-house staff, encouraging proactive engagement and personalized interactions. 

• Monitor inventory levels of café & market supplies. 

• Ensure compliance with food safety regulations, sanitation standards, and health codes, conducting regular inspections and implementing corrective actions as necessary.  

• Foster a positive work environment characterized by teamwork, respect, and mutual support among front of house staff. 

• Strong leadership and interpersonal skills, with the ability to inspire and motivate a diverse team of staff. 

• Excellent communication skills, both verbal and written, with the ability to interact professionally with guests, colleagues, and vendors. 

• Proficiency in point-of-sale (POS) systems and Microsoft Office Suite. 

• Ability to work flexible hours, including evenings, weekends, and holidays, as required by the demands of the business. 

• Certification in food safety and sanitation (e.g., ServSafe) according to state and local requirements. 

Working Conditions/Environment: 

• The person having this position may have to stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eightto ten(8-10) hours per day. 
• Agility in executing fast-paced movements to navigate different areas of the property efficiently.
• The person having this responsibility may have to move, pull, carry, or lift objects weighing at least 50 pounds.
• The work environment characteristics described hereinare representative of those an employee typically encounterswhile performing the essential functions of the position.  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply. 

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.