HiringCafe
Posted 1d ago

Call Center Jr Lead

@ Rare Collectibles TV
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Torrance, California, United States
$22/hrOnsiteFull Time
Responsibilities:answering calls, educating customers, entering data
Requirements Summary:Ability to sit and work at a computer for extended periods, strong verbal/written communication and data entry skills, punctual and reliable, must be available Saturday nights and holidays, reliable transportation required.
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Job Description
Description


RCTV is looking for full-time Call Center Representatives to work on-site at our Torrance, CA location. This position is not remote. We are currently hiring for Tuesday–Sunday shifts that starts 3PM-11:30PM. This role provides potential for growth within the department and company, as we actively identify strong performers for promotion. The RCTV Call Center operates 7 days a week, 365 days a year. Working late nights, early mornings, weekends, and holidays may be required. The ability to work on any schedule is essential, including weekends. As a Call Center Representative, you will answer calls from potential customers interested in our products featured during our media ads 


Responsibilities

  • Answer incoming calls from potential customers.
  • Identify and address customer needs courteously and professionally.
  • Work with internal departments to enhance customer experience.
  • Educate customers on products featured in our televised shows.
  • Deliver an exceptional customer experience
  • Assisting with customer service-related call.
  • Be available to cover a shift in a Leads absence
  • Other duties as assigned

Qualifications:

  • Strong verbal and written communication skills.
  • Ability to build rapport with diverse customers.
  • Positive attitude with a desire to learn.
  • Adaptability, remaining calm and professional during each call.
  • Accurate data entry skills.
  • Strong commitment to customer service excellence.

Schedule:

Monday:            OFF

Tuesday:            3:00pm              -              11:30pm

Wednesday:    2:30pm              -              11:00pm

Thursday:         3:30pm              -              12:00am

Friday:                 OFF       

Saturday:          2:30pm              -              11:00pm

Sunday:             3:30pm              -              12:00am


Requirements


  • Ability to sit and work at a computer for extended periods.
  • Punctuality and reliability are essential, even with our relaxed, casual work environment.
  • Must be available to work Saturday nights.
  • Reliable means of transportation.

Benefits:

  • Competitive salary, commensurate with experience.
  • Comprehensive benefits package including health, dental, vision, and 401(k) matching.
  • Opportunities for growth, professional development, and leadership impact.
  • Pay is 22HR
Salary Description
22