YOUR MISSION (The Job Description)

The Call Center Supervisor will play an important role in managing the operations of the Reservations department for Virgin Hotels Las Vegas within established policies and procedures. This position ensures the efficient selling and booking of hotel rooms, maximizing occupancy and revenue at Virgin Hotels Las Vegas; provides the highest quality of service to external and internal guests; and is accountable for all necessary audits/controls to protect and account for the revenue flow of advanced deposits.