About the Department

Salary: $21.61-$26.92/hour (+$10-$20/hour in benefits)
Rate of pay at each step:

$21.61
$22.93
$24.26
$25.59
$26.92

Employment at the City of Canton comes with a full array of benefits. We offer comprehensive health insurance, paid vacations, paid holidays, a retirement plan, and sick time.

Interested in this position? Please submit your application through governmentjobs.com/careers/cantonohio by clicking the “Apply” button on the posting. Applicants MUST submit a copy of a valid driver's license or other photo ID along with their application and any other pertinent documentation.

This is an open examination. To be eligible for this position, applicants must be a U. S. Citizen or have a permanent resident card. Applicants must be a High School graduate or possess a G.E.D. and be at least 18 years of age.

Position Duties

General Statement of Duties:
This is a responsible and technical position necessary to provide technical assistance to computer users. This position is responsible for basic troubleshooting, installation and configuration of hardware and software. Works under the direction of the Network Technician, Computer Network Engineer, and/or management.

Distinguishing Features of the Class:
Performs technical information system functions.

Examples of Work:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Troubleshoot and replace hardware or software.
Install hardware or software and verify correct installation.
Provide basic hardware or software training.
Provide technical assistance to computer system users either in person or by telephone.
Works in support of more senior technical personnel by performing all aspects of hardware and software configuration.
May receive, log and track trouble calls.
Log all steps of problem resolution in technician work order system.
Provide quality customer service by researching and solving problems with tools available.
Prepare faulty equipment for shipment to vendors, including appropriate paper work.
Ensure proper backup procedures are followed on LANs and WANs.
Perform all tape backup functions.
Maintain printer cartridge inventory.
Perform preventative maintenance as scheduled by Computer Network Engineer or Network Technician.
Assists with the repair of desktop computers, printers, and other computer-related peripherals.
Meet deadlines on tasks and assignments based on priorities and estimates provided by senior technical personnel.
Maintain schedule and meet deadlines on multiple longer-term projects or assignments in the face of a heavy short-term workload.
Communicate effectively through various contact with the City of Canton's internal/external customers to ensure successful problem resolution.
Exhibit effective writing communication skills through work order logs, correspondence and documented procedures.
Keep abreast of professional developments in the field by reading and studying trade magazines, attending training seminars, etc.
Other duties as assigned.

Required Knowledge, Skills and Abilities:
Requires knowledge of computer equipment, printers, and other computer related peripherals. Requires working knowledge of Windows and other City supported software. Ability to install and execute PC software packages. Knowledge of basic concepts of networking. Basic knowledge of local networks and the devices used to connect/support them. Requires an understanding of backup/recovery procedures on LANs and WANs. Must be self-motivated and capable of utilizing current tools and practices to solve problems and recommend solutions. Ability to meet objectives and deadlines while handling an extremely heavy workload. Ability to regularly operate under deadlines, extreme workloads and stressful conditions. Ability to keep current with new technical developments in the information systems field. Requires excellent verbal, written, and interpersonal skills to provide technical assistance to computer users. Ability to present ideas effectively, orally and in writing, and prepare technical reports.

Ability to establish and maintain effective working relationships with co-workers, other City departments, various agencies and the general public. Ability to provide guidance to less experienced co-workers to support their training and development, and to effectively transfer knowledge within the department as well as to internal customers and suppliers. Must possess a valid Ohio driver's license at all times. Must have the ability to read, write, use a computer keyboard, stand, walk, bend, and lift up to 50 pounds.

Acceptable Training & Experience:
Minimum of an Associate's Degree in Electronics, Computer Science or related business field. In lieu of a formal education, 2 years recent and relevant experience in Information Systems that provide the required knowledge, skills, abilities and experience.

Minimum Qualifications

SUBSEQUENT TO THE FILING OF THE APPLICATION, THE CANDIDATES WILL BE NOTIFIED OF THE FORMAT, LOCATION, DATE, AND TIME OF THE EXAMINATION.

REPEATING AN EXAM

Per OAC Rule 123: 1-9-01, an applicant who has competed in a civil service examination cannot repeat that examination or take an examination for the same classification within FOUR MONTHS from the date of original examination, unless an alternative form of examination is given, or unless other standards are specified in the examination announcement.

RATING
Your name will be placed on a list of eligible candidates upon receiving a passing score. Once the list has been established, your name will remain on the list for a period of one (1) year.

Other Qualifications

*DISCLAIMER*
All applicants should receive an email from [email protected] confirming that their application was received. If you do not receive a confirmation email, please contact Civil Service at [email protected] to confirm that your application went through. Once Civil Service processes applications, you will be emailed again within 5 business days. Should you not receive an email, please call our office at 330-489-3360.

IMPORTANT NOTICE TO VETERANS
As provided in ORC 124.23C, any person who has completed service in the uniformed services, who have been honorably discharged from the uniformed services or transferred to the reserve with evidence of satisfactory service, and who is an Ohio resident and any member of a reserve component of the armed forces of the United States, including the Ohio National Guard, who has completed more than 180 days of active duty service pursuant to an executive order of the President of the United States or an act of Congress of the United States may file with the director a certificate of service or honorable discharge (DD-214 – Long version), and upon this filing, the person shall receive an additional credit of twenty percent (20%) of the person’s total grade given in the examination in which the person receives a passing grade.

A member in good standing of a reserve component of the armed forces of the United States, including the Ohio National Guard, who successfully completes the member’s initial entry-level training shall receive a credit of fifteen percent (15%) of the person’s total grade given in the examination in which the person receives a passing grade.

NOTICE OF DRUG TESTING REQUIREMENT
Pursuant to Civil Service Rules applicants are hereby advised that the position of employment being examined for is subject to a drug test. Accordingly, eligibility is not considered final until drug testing has been successfully completed with a negative result.

NOTICE OF BACKGROUND INVESTIGATION
Be advised that candidates may be subjected to a confidential background investigation, including, but not limited to, a criminal record check and driving record check.

ADA COMPLIANCE
Reasonable accommodation in accordance with ADA Compliance will be made available upon request to those qualified applicants in need of it, in order to achieve the essential job functions as described above.

EQUAL EMPLOYMENT
All qualified applicants will receive consideration for appointment without regard to race, religion, color, national origin, sex, political affiliation, age, type of disability, or any other non-merit factor.

BY ORDER OF THE CANTON CIVIL SERVICE COMMISSION

Rachel A. Bell, Director

Anna M. Moeglin, Assistant Director

Benefits

City of Canton permanent, full-time employees (working 30 hours per week or more) and their eligible dependents become eligible for comprehensive health benefits on the first day of the month following 60 days of employment. Health benefits include hospitalization, outpatient services, prescription coverage, dental and vision coverage, and group life insurance.

Time off benefits may include paid vacation, paid holidays, and paid sick leave.

Full-time employees may be eligible for Public Service Loan Forgiveness. To learn more about the program and how to qualify, visit https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

All Safety Forces (Police and Fire) become members of the Ohio Police and Fire Pension (OP & F). All other employees become members of the Ohio Public Employees Retirement System (OPERS).

For additional information regarding benefits, contact the Human Resources Department at 330.438.4136. Click here to access the benefits flyers.

Supplemental Questions

Are you a U. S. Citizen, or do you have a valid permanent resident card? (Must attach valid permanent resident card when completing application to qualify).

Do you have a valid Ohio driver's license?

Are you at least 18 years of age?

Do you have a minimum of an Associate Degree in Electronics, Computer Science or related business field? Or in lieu of a formal education, do you have at least two years of recent and relevant experience in Information Systems that provide the required knowledge, skills, abilities, and experience?

Do you have knowledge of and experience with computer equipment, printers, and other related peripherals?

Are you knowledgeable in working with Windows systems?

Do you have the ability to install and execute PC software packages?

Do you have a basic knowledge of local networks and the devices used to connect/support them and knowledge of basic concepts of networking?

Do you have an understanding of backup/recovery procedures on LANs and WANs?

Required Question

Agency Information

Employer: City of Canton
Department: Information Technology
Address: 218 Cleveland Ave SW

6th Floor

Canton, Ohio, 44702

Canton Assistant Computer Technician