About the Department

As a Career Advisor with the Bureau of Workforce Partnership and Operations, you will play a key role in connecting people with training, resources, and job opportunities. This position gives you the chance to support both jobseekers and employers while helping strengthen the local workforce. You will have the opportunity to learn new skills, work with a supportive team, and make a difference in the lives of others. Step into a career that is meaningful and rewarding!

Position Duties

The Career Advisor helps jobseekers explore careers, develop skills, and connect with employment opportunities while also supporting employers with their workforce needs. This role supports strong customer service, clear communication, and helpful guidance. As a Career Advisor, you will perform the following duties:

Career Guidance: Conduct assessments, discuss goals, and help individuals make informed career decisions
Jobseeker Support: Provide coaching on resumes, interviews, job searches, and related topics
Employer Services: Assist businesses with job postings, hiring strategies, and recruitment needs
Case Management: Track progress, update plans, and coordinate services to support employment goals
Community Outreach: Promote services and build relationships with local organizations and partners
Record Documentation: Document services and maintain required reports for workforce programs

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

Full-time employment
Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Bloomsburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Minimum Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

Successful completion of the Career Advisor Trainee (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration) training program; or
One year of experience interviewing the public to collect and identify customer needs, evaluating eligibility for programs, and researching data to make decisions, and a bachelor’s degree; or
An equivalent combination of experience and training.

Other Requirements:

You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
You must be able to perform essential job functions.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Other Qualifications

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.

Benefits

Learn more about our Total Rewards by watching this short video!

See the total value of your benefits package by exploring our benefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

Supplemental Questions

Have you successfully completed the Commonwealth of Pennsylvania's Career Advisor Trainee training program?

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

How many years of full-time experience do you possess interviewing the public to collect and identify customer needs, evaluating eligibility for programs, and researching data to make decisions?

5 years or more
4 but less than 5 years
3 but less than 4 years
2 but less than 3 years
1 but less than 2 years
Less than 1 year
None

How much college coursework have you completed?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

120 credits or more
90 but less than 120 credits
60 but less than 90 credits
30 but less than 60 credits
Less than 30 credits
None

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our FAQ page.

WORK BEHAVIOR 1 – INTERVIEWING

Conducts interviews to determine customers' workforce needs or to determine work qualifications, educational background, abilities, and job readiness of customers seeking employment. Categorizes job skills, abilities, and transferable skills from the customers' work history and education to facilitate job matching. Identifies suitability for and/or barriers to employment/training based on job preferences and employment availability in the local workforce area.

Levels of Performance

Select the Level of Performance that best describes your claim.

A. I have experience conducting interviews to identify suitability for and barriers to employment. I was responsible for making recommendations based on work history, education, and information I gathered during the interview.
B. I have experience conducting interviews to identify suitability for and barriers to employment; however, someone else was responsible for making recommendations based on work history, education, and information I gathered during the interview.
C. I have successfully completed college-level coursework related to interviewing, human resources, data analysis, research, or sociology.
D. I have NO experience or coursework related to this work behavior.

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience.
Your experience conducting interviews to identify suitability for and barriers to employment.
Your level of responsibility.

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University
Course Title
Credits/Clock Hours

WORK BEHAVIOR 2 – TECHNICAL ASSISTANCE

Contacts customers by phone, mail, or email to discuss job posting requirements and refers qualified candidates to job postings. Receives inquiries and provides information and assistance as requested. Refers customers to agencies for support and other services. Responds to informational or technical requests for online system support. Assists businesses with writing and posting job openings and related needs.

Levels of Performance

Select the Level of Performance that best describes your claim.

A. I have experience interacting with individuals and utilizing customer service skills to understand concerns and explain relevant information. I was responsible for answering general questions and providing technical advice as necessary.
B. I have experience interacting with individuals and utilizing customer service skills to understand concerns and explain relevant information. I was responsible for answering general questions, but I referred technical questions to someone else to provide information.
C. I have successfully completed college-level coursework related to psychology, human services, public relations, or marketing.
D. I have NO experience or coursework related to this work behavior.

The name(s) of the employer(s) where you gained this experience.
Your experience interacting with individuals and utilizing customer service skills to understand concerns and explain relevant information.
Your level of responsibility.

College/University
Course Title
Credits/Clock Hours

WORK BEHAVIOR 3 – WRITTEN COMMUNICATION

Prepares correspondence to customers to provide information about job postings. Creates flyers and handouts to notify customers of upcoming workshops and seminars. Prepares written and technical reports to convey customized labor market information to customers. Creates resumes and cover letters with customers. Prepares case notes and narratives to record service transactions.

Levels of Performance

Select the Level of Performance that best describes your claim.

A. I have experience preparing correspondence, flyers, handouts, or reports. I was responsible for the final document that conveyed customized information to the intended recipients.
B. I have experience preparing correspondence, flyers, handouts, or reports. I was responsible for compiling a portion of the document, but someone else was responsible for the final version that conveyed customized information to the intended recipients.
C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, journalism, or communications.
D. I have NO experience or coursework related to this work behavior.

The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to written communication.
The types of documents you prepared.
Your level of responsibility.

College/University
Course Title
Credits/Clock Hours

WORK BEHAVIOR 4 – TRAINING

Plans, develops, and conducts programs of instruction. This includes researching topic information, establishing goals and objectives, selecting course content, preparing course materials and curriculum outlines, and developing course evaluation measures.

Levels of Performance

Select the Level of Performance that best describes your claim.

A. I have experience developing and conducting new or revised training or orientation programs which included determining course content and preparing training materials.
B. I have experience conducting training or orientation programs. Someone else determined training course content and prepared the training materials for the training I conducted.
C. I have successfully completed college-level coursework related to public speaking, public presentation, training, or education.
D. I have NO experience or coursework related to this work behavior.

The name(s) of the employer(s) where you gained this experience.
Your experience conducting and/or developing training or orientation programs.
Your level of responsibility.

College/University
Course Title
Credits/Clock Hours

WORK BEHAVIOR 5 – CAREER GUIDANCE

Coordinates and provides career guidance services including assisting the customer in developing long- and short-term employment goals; creating and modifying a formal strategy, such as an Individual Employment Plan, to reach the goals, as well as tracking the individual's progress toward meeting those goals. Provides career guidance to assist customers in making and carrying out career decisions for success in the labor market. Assists in resolving problems that may impede participation and/or performance in selected program. Provides follow-up activities according to program guidelines.

Levels of Performance

Select the Level of Performance that best describes your claim.

A. I have provided career guidance and recommendations in situations where Individual Employment Plans were utilized. I was responsible for tracking the individual's progress and resolving problems as they occurred.
B. I have provided career guidance and recommendations. Someone else was responsible for tracking the individual's progress and resolving problems as they occurred.
C. I have successfully completed college-level coursework related to economics, career guidance, counseling, or casework.
D. I have NO experience or coursework related to this work behavior.

The name(s) of the employer(s) where you gained this experience.
Your experience providing career guidance and recommendations.
Your level of responsibility.

College/University
Course Title
Credits/Clock Hours

Required Question

Agency Information

Employer: Commonwealth of Pennsylvania
Address: 613 North Street

Harrisburg, Pennsylvania, 17120
Website: http://www.employment.pa.gov