• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.   
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.   
• Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration. 
• Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected. 
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces. 
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation. 
• Assists the Crafter in preparing cake decorations and packaging supplies as needed. 
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.  
• Maintains a consistent work attendance and punctuality record.  

• Servant’s Heart 
• Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. 
• Keeps the good of the team or guest ahead of personal interests or gain. 
• Displays humility and empathy in interactions with others. 

• Spirit of a Champion 
• Demonstrates pride in responsibilities, an intense drive and a passion to succeed. 
• Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.  
• Operates with a strong sense of urgency and adheres to NbC brand standards. 

• Genuine Connections 
• Projects warmth, enthusiasm and optimism that attracts others. 
• Builds positive, productive relationships with all team members. 
• Listens actively and communicates openly, clearly and respectfully. 

• Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. 
• Enjoys interacting with diverse people and excels at providing a superior guest experience.  
• Can perform multiple tasks simultaneously while maintaining a meticulous attention to detail. 
• Is diligent, organized and self-motivated.  
• Has the ability to understand and carry out oral and written instructions and request clarification when needed.
• Is comfortable with new technology and has the ability to operate a point-of-sale system. 
• Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. 
• Has the capacity to stand for extended periods of time and work in a fast-paced environment. 

• Applicants must be 16 years of age or older. 
• While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.  

• Follows NbC proprietary frosting recipe and application methods with precision and achieves productivity goals.  
• Effectively utilizes measuring instruments, commercial-grade or handheld mixer and pastry bag to frost cakes. 
• Prioritizes cake pre-orders according to schedule and frosts cakes for walk-in guest orders accordingly.
• Ensures an adequate supply of samples and frosted cakes are available for guests in the bakery display case and maintains appropriate frosting and frosted cake par levels. 
• Adheres to the proper packaging, labeling and storage of frosted cakes as well as product rotation standards, and maintains frosting and refrigeration logs. 
• Monitors inventory of frosting supplies and notifies management when replenishment is required. 
• Evaluates baked and frosted cakes to ensure NbC standards are met and informs management of any quality control issues.   
• Cleans, sanitizes and restocks workstation, ensures frosting supplies are sufficiently prepared for the next shift, and washes any equipment in the absence of the Dishwasher/Utility Employee. 
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.  
• Maintains a consistent work attendance and punctuality record.  

• Servant’s Heart 
• Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. 
• Keeps the good of the team or guest ahead of personal interests or gain. 
• Displays humility and empathy in interactions with others. 

• Spirit of a Champion 
• Demonstrates pride in responsibilities, an intense drive and a passion to succeed. 
• Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.  
• Operates with a strong sense of urgency and adheres to NbC brand standards. 

• Genuine Connections 
• Projects warmth, enthusiasm and optimism that attracts others. 
• Builds positive, productive relationships with all team members. 
• Listens actively and communicates openly, clearly and respectfully. 

• Can understand written and oral directions, interpret instructional documents such as recipes, order tickets, operating procedures and health and safety rules, and apply knowledge to perform job responsibilities.  
  • Please note that NbC recipes are available in English and Spanish. 
• Understands basic units of measurement used in the U.S.   
• Has the ability to perform repetitious tasks that require precise and continuous movement of arms, wrists, hands and fingers. 
• Has the physical capacity to lift items of moderate to heavy weight (as much as 50 pounds) and stand for extended periods of time. 
• Is meticulous about using exact measurements, paying strict attention to timing and working on a tight, fast-paced production schedule. 
• Can evaluate products, processes, information and surroundings to determine compliance with standards. 
• Possesses the discipline and attention to detail to strictly adhere to health and safety practices and work environment standards. 
• Is diligent, organized and self-motivated, with the ability to prioritize workload and operate independently with minimal supervision. 

• Applicants must be 18 years of age or older. 
• While no formal education or work experience is required, previous experience in an operational support role at a bakery or restaurant or in foodservice environment is a plus.  

Join Our Growing Family

From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant’s Heart, the Spirit of a Champion and the ability to make Genuine Connections.

With over 500 bakery locations in 40+ U.S states and in Canada, there’s plenty of opportunity to join our family!

Click here to learn more about Nothing Bundt Cakes®.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

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