HiringCafe
Posted 1d ago

CCaaS Developer

@ Automated Health Systems
View All Jobs
Pittsburgh, Pennsylvania, United States
OnsiteFull Time
Responsibilities:designing IVR, developing integrations, supporting platforms
Requirements Summary:3+ years supporting Genesys Cloud CX or Five9, IVR and API integration experience, knowledge of SIP trunking, proficiency with JavaScript/Python/REST/JSON/XML; bachelor's degree in IT/CS preferred.
Technical Tools Mentioned:Genesys Cloud CX, Five9, IVR, SIP trunking, JavaScript, Python, REST APIs, JSON, XML
Save
Mark Applied
Hide Job
Report & Hide
Job Description

Automated Health Systems, a dynamic healthcare management company, is seeking a CCaaS Developer to support enterprise contact center platforms and omnichannel communications solutions. This role is responsible for designing, developing, and supporting contact center applications and integrations across Genesys Cloud CX and Five9 environments. 

 

Benefits: 

  • Health/Dental/Vision/401(k)/Paid Time Off  
  • Employee Wellness Program 
  • Comprehensive and ongoing training 
  • Strong company culture with career growth opportunities 

 

Responsibilities 

  • Design and implement IVR call flows, routing strategies, and omnichannel solutions 
  • Develop and maintain Genesys Cloud CX and Five9 configurations and integrations 
  • Build and support chatbot, voicebot, and automation workflows 
  • Configure queues, routing logic, agent profiles, and customer interaction workflows 
  • Support API integrations, web services, and custom contact center applications 
  • Troubleshoot contact center platform issues and coordinate vendor support activities 
  • Develop technical documentation, diagrams, and system configuration guides 
  • Support contact center go-live activities, upgrades, and platform enhancements 
  • Collaborate with IT, operations, and client stakeholders to support business requirements 
  • Participate in testing, quality assurance, and continuous improvement initiatives