Job Summary

This is What You’ll Do

•    Maintain compliance with all federal, state, and local regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP) to uphold production, safety, and quality standards.
•    Assist with internal and external inspections conducted by regulatory agencies and customers.
•    Collaborate on quality improvement initiatives, identifying process optimization opportunities and implementing best practices.
•    Partner with departments to implement corrective and preventive actions (CAPA) and ensure timely resolution of identified issues.
•    Promote Safety, Health, and Environmental policies; provide training, enforce practices, and mitigate unsafe conditions within the center.
•    Oversee preventive maintenance of donor center equipment and ensure the facility remains clean, neat, and well-maintained.
•    Safeguard the integrity of product and sample storage equipment; manage unsuitable product, prepare shipments, and mitigate equipment failures in compliance with SOPs.
•    Support fiscal performance by assisting with production goals, operational cost control, and inventory management.
•    Provide input on employee performance evaluations, development plans, and corrective actions, and collaborate on employment decisions (hiring, promotions, demotions, terminations).
•    Foster a positive and inclusive culture aligned with core values, ensuring adherence to HR policies, benefits, ADA accommodations, and employee relations standards.
•    Serve as a Designated Trainer by conducting job and certification training, assessing progress, and adapting methods to meet learning and regulatory needs.
•    Maintain visible leadership through area walkthroughs, providing support to ensure productivity and address operational deficiencies.
•    Cultivate strong donor relationships by fostering retention, referrals, and growth, resolving complaints, and supporting marketing and advertising initiatives.
•    Manage scheduling, payroll records, and staff meetings to ensure efficient allocation of resources and organizational effectiveness. 
•    Performs other duties as assigned.

This is What it Takes

•    Bachelor’s degree preferred. 
•    1-3 years of operations and/or process management/supervisory experience preferred.
•    1-3 years of people management required including recruiting, training, etc.
•    Experience in fiscal management and budgeting practices preferred.
•    Trained in all production areas.

Physical Requirements

• Ability to sit or stand for extended periods for up to four (4) hours at a time.
• Ability to tug, lift, and pull up to thirty-five (35) pounds.
• Ability to bend, stoop or kneel.
• Ability to enter an environment with a temperature of -40°C for short periods of time.
• Occupational exposure to blood borne pathogens.
• Ability to view video display terminal less than 18” away from face for extended periods of time, up to four (4) hours at a time.
• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.
• Ability to type and use basic computer skills.
• Ability to use assistive devices if needed for mobility or communication.

Click Center Operations Manager II | Octapharma to view full job description.

Do Satisfying Work. Earn Real Rewards and Benefits

We’re widely known and respected for our benefits and for leadership that is supportive and hands-on. Managers who truly want you to grow and excel.

• Formal training
• Outstanding plans for medical, dental, and vision insurance
• Health savings account (HSA)
• Flexible spending account (FSA)
• Tuition Reimbursement
• Employee assistance program (EAP)
• Wellness program
• 401k retirement plan
• Paid time off
• Company paid holidays
• Personal time