HiringCafe
Posted 6d ago

Central Operations Representative

@ American Bank of Missouri
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Waco, Texas, United States
OnsiteFull Time
Responsibilities:answering questions, processing transactions, monitoring overdrafts
Requirements Summary:High school diploma required; 3+ years financial services experience preferred. Strong communication, multitasking, analytical skills, knowledge of bank operations, and ability to learn new technology.
Technical Tools Mentioned:ChexSystems
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Job Description

American Bank is seeking a Central Operations Representative. The ideal candidate must be well organized, flexible, and self-directed, with excellent judgment. This position will provide operational support to customers and bank employees as part of the central operations team.



Responsibilities:




  • Answers staff questions via phone regarding statements and deposit accounts. In the event of a customer complaint, research pertinent information to determine accuracy of customer complaint and responsibility for error(s).

  • Demand deposit operations specifically related to posting transactions and NSF/OD/Returns.

  • Make needed transaction adjustments to ensure customer satisfaction and accuracy.

  • May Perform daily system functions to handle DDA Non-Post, Cash Items, Business Returns, Fed Incoming/Outgoing Returns, Stop Payments, and other transactional items.

  • Provides support to all areas of the department including wires as directed or where service or assistance is needed.

  • Performs a wide variety of routine clerical duties.

  • Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules, and regulations.

  • Adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.

  • Provides back-up to other members of the Central Operations Department as needed.

  • Understands functionality and works within the Overdraft Program.




  • Monitor the Overdraft Privilege program and various reports.




  • Provide a full range of customer service-oriented telephone, and email support activities to customer and Bank personnel.

  • Possesses a strong customer focus and awareness; understand the Bank’s position on deposit risk and regulatory compliance; recognize problems that could have regulatory impact and escalate to appropriate department managers and security officer.

  • Notify authorized Bank personnel of accounts at risk to be closed; prepare forms for account charge-offs and reports to collection agency.

  • Assist in reporting to ChexSystems.

  • Other duties as assigned.