Certification Program Coordinator

 

Class: Full time, Non-exempt 

Reports to: Certification Program Manager

Location: Remote

Direct Reports: None

 

Position Summary:

The Certification Program Coordinator (CPC) performs duties to support the work of the Certification Review Team in a variety of ways, including general administrative support, client services support, and conducting parts of the certification review process.

 

Team Statement:

The CPC is a member of the Certification Review Team, which has the following areas of responsibility:

 

1. Administrative support


2. Client service and support


3. Certification Review Process and Procedures


4. Compliance and Enforcement

 

The CPC’s work focuses on specified duties supporting and within the scope of the Team areas above. Primary duties will be assigned based on relevancy and workload.

 

Primary Duties & Responsibilities:

Administrative Support

• Work daily with a technical, proprietary database to perform the regular tasks of the job.


• Ensure that database records are consistent, accurate and current.


• Perform data entry within a technical, proprietary database; may complete document updates, process annual update paperwork, and related documentation for the assigned certification team.

 

Client Service and Support

• Serve as a primary point of contact for client communications, including email, phone, and fax." for the assigned certification team. 


• Serve as the primary point of contact for clients contacting the certification team, including responding to general inquiries, providing resources, evaluating and directing client requests, and providing responses within time-sensitive deadlines.

 

Certification Review Process and Procedures

• Support and assist certification staff in the performance of their job duties.


• Provide administrative support to the assigned Certification Team


• Complete assigned workload in accordance with Certification Review Team standards and deadlines, with consistent communication of progress, delays, and anticipated impacts to relevant colleagues.


• Develop and maintain an understanding of the USDA National Organic Program regulations, as well as PCO policy and procedures.


• Assist with proactive communication and follow ups with clients to ensure timely responses and maintain positive client experiences. 

 

Compliance and Enforcement

• Complete a limited subset of Certification Review technical tasks, as assigned. Tasks may include but are not limited to product and label reviews; process surrender requests; submission of new material review requests or updates to client material lists; intake of new certification requests; process certification annual updates; or intake of other certification and organic system plan updates.


• Make autonomous or semi-autonomous decisions about clients’ compliance with USDA NOP Rule using accurate sources of data and communicate those decisions to clients in a timely manner.