The Certified Medical Assistant (CMA) plays a crucial role in supporting providers and ensuring the efficient operation of clinical services at North American Mental Health Services. This position is responsible for providing direct patient care, assisting with administrative and clinical tasks, and maintaining a welcoming and professional environment for patients and staff.

Essential Duties & Responsibilities

• Coordinate care and communication with psychiatrists, case managers, pharmaceutical reps, clinical personnel and other behavioral health professionals to ensure continuity of services. Assist prescribing providers at their request


• Ensure compliance with HIPAA, ethical, and professional guidelines in all client interactions and documentation.


• Adhere to all organizational policies and procedures related to client care, confidentiality, and professional conduct.


• Patient check-in, vitals, height, weight, blood pressure, oxygen level, chief complaints, drug and food allergies, medication reconciliation and immediately record into the encounter – appropriately update the Electronic Health Record (EHR) system 


• Maintain medical records / EHR, document all care-related conversations with a patient or provider regarding patient


• Give injections under the direct supervision of a provider, using the current standard for Universal Precautions 


• Call/Fax Rx requests including but not limited to refill requests, final Rx’s for suspended patients, upon request, and mailing prescriptions as needed 


• Process TAR’s and prior authorization request


• Provide lab results at providers’ request


• Write letters per provider’s instruction; efficiently generate necessary letters (ESA/Unemployment/jury/etc.)


• Maintain sample closet, keep sample logs updated and disperse samples at provider’s request 


• Perform the following tests/screens: urine tox screens and genetic testing as requested by providers. Collection of urine/oral toxicology samples; sendoff same day.


• Assist with welfare check and 51/50 calls.


• Attend mandatory staff meetings.