We are seeking a Change and Release IT Service Management Analyst to help advance and improve our IT Service Management (ITSM) practices. This role is ideal for a motivated self-starter who enjoys solving problems, identifying opportunities for improvement, and working across teams to drive meaningful outcomes. As a member of the Change and Release team, you will play an active role in simplifying processes, improving stakeholder experience, and supporting automation efforts that enable efficient and reliable technology delivery.

Zions Bancorporation’s Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues with the best experience possible for over 150 years. Help us transform our workforce of the future, today.

Responsibilities:

Coordinate Change and Release Management process activities across multiple functions including operations, engineering, development, QA, project management, audit, and business stakeholders.
Ensure processes are documented, reviewed, and approved in compliance to the established controls and procedures.
Support process owners and business stakeholders in the assessment of risks.
Proactively bring forward ideas and recommendations that improve operational effectiveness and service quality.
Communicate Release status through regular reports and presentations to various audiences, including management and key stakeholders.
Collaborate with cross-functional teams to identify Change and Release requirements and dependencies.
Develop and maintain Change and Release documentation including release notes and implementation plans.
Promote the development and enhancement of Change and Release management processes and practices.

Qualifications:

Experience in IT Service Management, technology operations, project coordination, business analysis, or process improvement.
Analytical and problem-solving experience
Experience coordinating activities across multiple teams, projects, or operational functions.
Experience in Change and Release Management is a plus.
Detail oriented mindset with a focus on accuracy and precision.
Ability to manage multiple priorities in a fast-paced enterprise environment
Bachelor’s degree in information systems, Computer Science, Business, Finance, or related field is preferred.
2+ years’ experience in Information Technology, Service Management, Service Operations, or related experience in Change Management, Release Management, Incident and Problem Management.
2+ years’ utilizing ITSM tools, such as ServiceNow.

Plus:

ITIL v4 certification
Experience utilizing ServiceNow
Experience with Release and Change management tools and version control systems
Familiarity with Agile and DevOps methodologies

Location:

This position is fully in office (5 days a week) at the Zions Technology Center - 7860 South Bingham Junction Blvd, Midvale, UT 84047

The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company’s primary technology and operations center. This modern and environmentally friendly technology center enables Zions to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:

Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.
At least 75% of the building is powered by on-site renewable solar energy.
Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.
Large modern cafe with a healthy and diverse menu.
Healthy indoor environment with ample natural light and fresh air.
LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.

Visa Sponsorship:

This position is currently not eligible for employment visa sponsorship (e.g., H-1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation (e.g., CPT, OPT) but would need H-1B visa sponsorship within a few years of employment in order to maintain employment eligibility.

Benefits:

Medical, Dental and Vision Insurance - START DAY ONE!
Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
Mental health benefits including coaching and therapy sessions
Tuition Reimbursement for qualifying employees
Employee Ambassador preferred banking products

Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.

This position will be open until filled.

To review our Benefits Summary click here.

All candidates, including those with criminal histories will be considered for employment. However, a background check adjudicated consistently with the FDIC Section 19 regulation will be completed on any candidate who accepts a conditional job offer from the Company. Because the Company is a financial institution, the FDIC guidelines apply to all positions within the company and as such any and all job duties have a direct relationship to a candidate’s criminal history and that criminal history would need to align with the FDIC Section 19 regulations.

Zions Bancorporation, National Association prohibits illegal discrimination and reaffirms its policy of providing Equal Employment Opportunity (EEO), by extending equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, protected veteran status, military service, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable federal, state or local law.

It is the Company’s policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.

Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site. You can request reasonable accommodations by contacting us at [email protected] or 801/844-7618. Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.

Click here to view our EEO Statement.

Click here to view applicable Federal, State and/or local employment law posters.

If you have any technical issues while completing the application, please first try these troubleshooting steps. If you continue to have issues, please reach out to us at [email protected].