Position Title:
Clerical Specialist – Receptionist
Classification Title:
Clerical / Labor
(Clerical Specialist)
Reports to:
Housing Stability & Customer Service Supervisor
Department(s):
Housing Choice Voucher Program
FLSA & Union Status:
Hourly; Non-Exempt
Union
Employment Status:
Full-Time
Summary
The primary purpose of this position is to provide clerical/administrative support to Headquarters’ staff, chiefly the Housing Choice Voucher Program (HCVP) and Occupancy Departments and to provide front-line customer service to Low-Income Public Housing (LIPH) and HCVP participants. The incumbent receives all phone calls and in-person inquiries to the Headquarters office.
All activities must support the Lucas Metropolitan Housing (“LMH”) mission, strategic goals, and objectives.
Essential Duties and Responsibilities
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.
- Answers incoming calls and receives walk-in visitors, responding to inquiries or directing matters to the appropriate staff member; receipt payments received by residents/clients.
- Prepares office correspondence such as letters, forms, reports, and other materials; copies, collates, and prepares agency correspondence for distribution.
- Establishes and maintains filing system and clerical procedures for housing applicants; maintains accurate and essential files while confirming the security of such records.
- Receives, sorts, and distributes mail in a timely and accurate manner. Ensures mail is prepared for delivery by Courier, including interoffice and regular postal mail.
- Serves as a back up to the Clerical Specialist (Customer Service Representative) to assist with answering phone calls received for Housing Choice Voucher Program.
- Assists other departments as requested by the department heads.
- Maintains inventory of office supplies and restocks as required. Assists with maintaining the supply areas. Assists the Senior Executive Assistant with order requests.
- Demonstrates regular and predictable attendance.
- Meets all job safety requirements and all applicable OSHA/PERRP safety standards that pertain to essential functions and maintains licenses and certifications as required.
- Performs other duties as assigned.
Education and/or Experience
High School Diploma or GED equivalent and a minimum of one (1) year of general clerical experience. An equivalent combination of education and experience may be considered. Must possess a valid Ohio or Michigan driver’s license and be insurable under the Agency’s plan.
Technical Skills
To perform this job successfully, the employee should have strong computer skills (e.g. MS Word, Excel, PowerPoint, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 25 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Office environment. The noise level in the work environment is usually moderate.
This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.