About the Department

This is complex clerical work involving the processing of documents and information. In dealing with the public, this position requires sound judgement in decision making to achieve a positive outcome. Employees may have contact with other offices to resolve problems which require departure from regular procedures. Contact with the public may be to justify actions, explain points of view, and to gain support and cooperation. Work may involve providing guidance and instruction to other employees or serving as a lead worker for an office function involving several employees.

Position Duties

Typical Examples of Work:

• Reviews information to be filed or processed for content, completeness, and correctness in order to determine whether it is appropriate to process or whether further information is required.

• Files documents where the filing process requires knowledge of involved technical or legal procedures in order to change the information into the proper form for filing.
• Functions as a lead worker by distributing and explaining work assignments, conducting on the job training, and reviewing output of work unit for adherence
• Performs arithmetic computations which require the determination of the proper formula or order of procedure to obtain the desired result.
• Proofreads typed materials for adherence to office rules, consistency, and appropriateness in relation to other actions.
• Reads incoming correspondence to become familiar with contents and determine proper course of action to follow to assure that proper information is provided.
• Composes correspondence to answer questions about the status of unusual or non-standard actions.
• Gathers information for reports which requires determination of the completeness and appropriateness of the information compiled and may require determination of whether to search outside of normal office files to find necessary information.
• Assists citizens in resolving unusual problems with requests, applications, payments, etc. that may require the use of seldom used procedures or where exceptions to established procedures are required.
• Prepares reports and correspondence which require the consolidation of status reports, logs, lists and other statistical and narrative information generated by other employees.
• Operates typewriters, copiers, mail processing machines, calculators, and similar office equipment where sufficient skill can be acquired on the job.
• Performs related work as required or other duties as assigned.

Minimum Qualifications

Required Knowledges, Skills, and Abilities:

• Knowledge of standard office procedures and practices such as the types, organizations, and use of standard office files, logs, forms, and letter formats.
• Knowledge of advanced arithmetic which involved calculations similar to adding, subtracting, multiplying, and dividing mixed numbers or complex fractions, conversions of fractions into decimal or percent form, and the use of variable formulas that are selected on a situation or problem basis.
• Ability to understand and follow oral and written instructions which explain the work objectives and general guidelines that require independent decision making on the most appropriate procedures to be followed in varied courses of action.
• Ability to make independent determinations on the best possible resolution to processing problems.
• Ability to develop and set up clerical procedures for the process or office activities performed.

• Ability to assemble, organize, and present status information from various source materials concerning the operation of a process or office activities.

• Ability to proofread varying types of information for conformance with a prescribed pattern or form, to assure adherence to instructions and clerical office procedures, to maintain consistency of thought and requirements, and for compliance with specific administrative or procedural rules.

• Ability to organize work in a manner which insures smooth processing and accomplishment of priority items on schedule.

• Ability to use discretion and judgment in dispensing information which maybe susceptible to misunderstanding or misuse.

• Abilitytoinstructandadviseclericalemployeesonthemethodsandproceduresusedinaprocess.

• Ability to collect and organize material for reports by determining the information sources, appropriate information, and form of presentation.
• Ability to compose correspondence of inquiry or explanation relating to a problem, request, or program need by surveying the nature of the item and determining the course of action to execute the presentation.
• Ability to maintain cost, financial, tax, or disbursement records and statements that do not involve the use of standard accounting principles by posting, entering, transferring, adjusting, and balancing numerous accounts in the control process.
• Ability to operate office and mail processing machines such as the computer, photo-copier, postage meter, and instruct others in their use.

• Or any equivalent combinations of experience and/or training.

Other Qualifications

Minimum Qualifications

• High School Diploma or GED
• Any equivalent experience and/or training which provided the required knowledge and abilities. 
• Bilingual Spanish/English a plus.

Benefits

I.  Medical Insurance
The coverage begins for the employee the on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Cost to the employee to participate in the plan varies by the coverage selection and the number of dependents; and may be subject to collective bargaining agreement. The employee may also elect to opt out of the County's medical insurance if proof of coverage is provided. Under this arrangement, the employee is provided with an annual opt out payment.
 
II.  Vision and Prescription
The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Contributions may vary, subject to collective bargaining agreement.
 
III.  Dental Coverage
The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Contributions  may vary, subject to collective bargaining agreement.
 
IV.  Life Insurance
A $50,000 life insurance policy is afforded to full-time employees, unless specified differently in a collective bargaining agreement.  It remains in effect as long as the employee is actively employed and terminates upon resignation or retirement.
 
V.   Retirement
All full-time employees and part-time employees working more than 1,000 hours per year qualify for Luzerne County retirement benefits, in which employees must contribute 5% of their earnings, and may choose to add to an additional voluntary contribution, not to exceed an additional 10%.
 

Agency Information

Employer

Luzerne County

Address

Penn Place Building, Suite 225

20 N. Pennsylvania Avenue






Wilkes-Barre, Pennsylvania, 18702

Phone

570-826-8801

Website

http://www.luzernecounty.org