As a Client Activation Specialist in our Scaled Business Success (SBS) team, you will be the primary point of contact for employers currently posting jobs on our platform. This is a dynamic, high-volume role where you will operate at the intersection of customer service and sales, where your focus will be to help customers successfully activate and sponsor their job postings.

While current business needs emphasize live chat engagement, channel assignment (chat and/or phone) is determined by business needs and may evolve over time. You will be expected to engage customers across multiple channels, including inbound chat, inbound phone, targeted outbound phone outreach, and email to deliver consultative support and drive revenue.

Your core objective is to increase the number of sponsored jobs on our platform by providing timely, value-driven guidance, demonstrating the ROI of paid advertising solutions, and securing committed advertising budgets.

Engage customers through live chat to answer questions related to job posting, platform functionality, and ad sponsorship. Handles an average of 30–40 chat inquiries per day, often managing multiple conversations simultaneously.
Deliver exceptional client experiences to drive retention and maintain engagement.
Consultatively pitch the value of sponsoring their job(s), helping customers understand the return on investment (ROI) of paid advertising to secure and close appropriate daily budgets.
Transition seamlessly to phone-based support as needed, handling inbound scheduled calls or making proactive outbound calls to follow up with high-potential leads from your chat queue.
Achieve client-centric KPIs along with revenue and conversion targets
Develop deep expertise in our online advertising products, pricing, and campaign management best practices to deliver informed advice and troubleshoot customer issues in real-time.
Efficiently manage a high volume of daily inquiries while maintaining a professional and customer-centric demeanor, ensuring quick response times and high satisfaction ratings. Remain available to take chats for 85% of the day.

- Requires a minimum of 2 years of related experience in a live chat environment.

- Proven influencing and sales skills, with a passion for educating, servicing, and selling to clients

- Excellent written communication skills, with the ability to convey complex information clearly, concisely, and persuasively in a chat environment.

- Proven ability to work well under pressure, adapt to changing environments, and prioritize tasks effectively

- Demonstrated curiosity and passion for learning new technology; ability to quickly get up to speed on platform changes and speak knowledgeably about technical features from day one.

- Proven background in online advertising, Search Engine Marketing (SEM), Pay-Per-Click (PPC) advertising, recruitment advertising, or staffing agencies.

- Self-motivated to make outbound calls daily, driving positive client outcomes and incorporating feedback for continuous improvement

As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*Comscore, Total Visits, March 2025)

The salary range for this role reflects the minimum and maximum compensation for the role. Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job-related skills, experience, and expertise, as evaluated during the interview process. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. Compensation may also vary based on where a role is performed, as work locations are grouped into geographic pay tiers to reflect cost of labor differences in different geographic markets. Candidates can view geographic pay tiers by location on our career site (https://www.indeed.com/careers/paytiers), and recruiters can confirm how location is considered for a specific role.

Tier 1 - United States of America 19.23 - 28.37 USD per hour. On-Target Earning (OTE) for this position is between $58k-$85k USD/year.

Senior Client Activation Specialist (Internal Only) 21.15 - 31.73 USD per hour base. On-Target Earnings (OTE) at this level is between $63k-$96k/year.

Please Note: The Senior designation for this position is restricted to applicants who are current employees of Indeed and who already maintain the Senior level title. External candidates who are selected for this position will be hired at Level 3 and compensated according to that title.

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AI Notice

Indeed is committed to ensuring fairness and transparency throughout our hiring process. We use artificial intelligence (AI) tools to assist in the screening, assessment, and selection of applicants for this position by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making.

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