HiringCafe
Posted 18h ago

Client Experience Coordinator

@ Service Country
View All Jobs
Athens, Georgia, United States
$38k-$40k/yrOnsiteFull Time
Responsibilities:handling calls, scheduling appointments, dispatching technicians
Requirements Summary:Experience in customer service, call center, dispatch, or administrative support; familiarity with ServiceTitan or similar CRM/scheduling; strong communication, multitasking, accuracy, and computer skills.
Technical Tools Mentioned:ServiceTitan, CRM
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Job Description

Client Experience Coordinator (Customer Service & Dispatch)

Location: Athens, GA
Salary: $38,000–$40,000 annually

About McGee Heating & Air

At McGee Heating & Air, we’re known for delivering dependable HVAC service and building lasting relationships in the Athens community. As we grow, we’re looking for a detail-oriented, customer-focused professional to join our team in a high-impact role that blends customer service, scheduling, and operations coordination.

What You’ll Do

In this role, you’ll serve as the central hub between our customers and field technicians—ensuring a seamless service experience from start to finish:

  • Handle high-volume inbound customer calls with professionalism and empathy
  • Schedule service appointments and optimize technician dispatch routes
  • Provide real-time updates, answer questions, and manage follow-up communication
  • Accurately enter job details, notes, and updates into our system (CRM/ServiceTitan)
  • Coordinate daily with HVAC technicians to ensure timeliness and efficiency
  • Support office operations during peak seasons (including urgent service demand)
  • Help maintain an organized workflow and contribute to a positive, team-driven environment

What We’re Looking For

  • Experience in customer service, call center, dispatch, or administrative support
  • Familiarity with ServiceTitan or similar scheduling/CRM platforms (a plus)
  • Strong communication, multitasking, and problem-solving skills
  • High level of accuracy and attention to detail
  • Ability to thrive in a fast-paced, deadline-driven environment
  • Dependable, team-oriented, and proactive mindset
  • Comfortable with computers and learning new systems quickly

Why Join McGee Heating & Air?

  • Competitive pay based on experience
  • Stable, growing company with strong community reputation
  • Supportive, collaborative team environment
  • Opportunity for career growth or seasonal return opportunities
  • Make a direct impact on customer satisfaction and daily operations

Ready to Apply?

If you enjoy helping people, staying organized, and being part of a team that keeps things running smoothly—we want to hear from you.

Apply today and take the next step in your customer service or operations career!