The Client Services Representative (CSR) is the first point of contact for clients arriving at Black Hills Aviation. This role is responsible for delivering a professional, welcoming experience and coordinating all ground-side services for crew and passengers. The CSR works closely with the ramp team, vendors, and management to ensure every client visit is handled with accuracy and care.

POSITION DETAILS

Location	Rapid City Regional Airport (KRAP) — Rapid City, SD
Employment Type	Full-Time and Part-Time positions available
Schedule	Core hours 0600–1800; shift rotation including weekends and holidays
Reports To	Operations Supervisor / General Manager
Compensation	Competitive — commensurate with experience (TBD)
Badging Required	SIDA/AOA badge required (background check and badging process completed upon hire)

KEY RESPONSIBILITIES

Greet arriving clients promptly and professionally; serve as the primary face of Black Hills Aviation
Coordinate aircraft parking and hangar requests in conjunction with ramp personnel
Maintain the pilot lounge, crew amenities, and common areas — stock beverages, snacks, and supplies throughout the shift
Coordinate hotel, ground transportation, and catering requests using approved vendor contacts
Manage crew car check-out and check-in, including condition inspection and documentation
Respond to client inquiries via phone, email, and text in a timely and professional manner
Log all service requests and client interactions accurately; complete shift handoffs with outgoing documentation
Support irregular operations — assist clients during weather delays, diversions, and unplanned needs
Escalate issues to the Operations Supervisor or GM as required

REQUIRED QUALIFICATIONS

High school diploma or equivalent
Minimum 1 year of customer service experience in hospitality, aviation, or a client-facing environment
Professional verbal and written communication skills
Ability to work independently and manage multiple requests simultaneously
Reliable, punctual, and detail-oriented
Must be able to obtain and maintain a SIDA/AOA security badge
Completion of all required company training and certifications upon hire
Familiarity with general aviation aircraft types and terminology
Experience with flight crew or charter client coordination

PHYSICAL REQUIREMENTS

Ability to stand and walk for extended periods during a shift
Occasional lifting up to 30 lbs (supply restocking, crew bags, etc.)
Outdoor work may be required in varying weather conditions

Black Hills Aviation is an equal opportunity employer. We are committed to building a team that reflects the communities we serve. All qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, age, disability, or veteran status.

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