• Prepare exam rooms and patients for provider visits, procedures, and treatments
• Obtain and review medical histories, medications, vital signs, and other health information
• Assist providers during examinations and procedures, ensuring patient safety and comfort
• Administer medications as directed by licensed providers, in accordance with scope of practice
• Perform basic laboratory tests
• Accurately document all patient interactions in the electronic health record (EHR)
• Coordinate referrals, prior authorizations and medication calls as needed
• Maintain neat and clean work and storage areas, specifically supplies
• Complies with all regulatory, state, and federal regulations as well as FHC policies and procedures
• Obtains and maintains required competencies for the role
• Performs other duties as assigned.

Work-Related Experience

• Minimum 2 years of experience in primary care, mental health, or integrated healthcare setting preferred.

• Ability to remain calm and effective in high-stress situations, such as medical emergencies or crisis interventions.
• Strong critical thinking and decision-making skills in dynamic patient care settings.
• Ability to remain calm and make critical decisions in high-pressure situations.
• Strong problem-solving, analytical, and multitasking abilities.
• Emotional resilience when working with patients experiencing crisis, trauma, or chronic illnesses.
• Ability to provide compassionate care while maintaining professional boundaries.

• Frequent standing, walking, and occasional lifting of patients or equipment (up to 20 lbs).
• Ability to perform repetitive motions, including typing for EHR documentation.
• Frequent standing, walking, and reaching to provide patient care.
• Dexterity to perform hands-on procedures such as injections and diagnostic testing.
• Occasional exposure to bodily fluids, infectious diseases, and hazardous materials; adherence to infection control protocols is required.
• Prolonged sitting at a desk with frequent computer use.

• Clinical environment with exposure to infectious diseases, hazardous materials, and emotionally challenging patient cases.

Education, Certification, and Licensure

Skills

• Ability to establish rapport and build therapeutic relationships with patients.
• Strong communication, both written and verbal
• Effective time management and organizational skills.
• Commitment to professional growth and supervision.
• Cultural competence and ability to work with diverse populations.