About defi SOLUTIONS:   

defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company's comprehensive suite of originations, servicing, and analytics solutions, together with technology-enabled processing services, creates a flexible, configurable, and scalable platform that addresses lenders' and borrowers' ever-evolving needs. defi SOLUTIONS combines the expertise of defi SOLUTIONS and the former Sagent Auto Lending with the backing of Warburg Pincus, Bain Capital Ventures, and Fiserv.  

What is in it for You?  

• Paid Training    
• Up to four weeks of PTO (Paid Time Off) allotted per year to encourage a healthy work/life balance    
• Tuition Reimbursement     
• Day One - Comprehensive Benefits Package    
• We encourage your individual growth and look to promote within!     

Workplace Values: The Collections Specialist will be expected to operate in line with our workplace values which are:   

• Get it done  
• Win as a team  
• Better everyday  
• Do it with passion 

About the Role: Our back-office collections team is looking to fill repossession and insurance positions to support our auto lending portfolio. In this role, you will be key in helping the company achieve desired financial outcomes as defined by client objectives. Our clients included some of the largest financial institutions and automotive finance companies in the United States!

Duties and Responsibilities:  

• Review and document status of accounts and initiate telephone contact with insurance companies and repossession agents 
• Review, cancel and file claims against ancillary insurance products
• Manage customer warranty and Gap Claims
• Total Loss vehicle processing 
• Consumer data entry
• Impound repossession handling
• Prepare correspondences on delinquent accounts requiring special handling including contacting members by USPS mail, certified or email
• Establish and monitor payment plans
• Review and make recommendations for repossessions
• Adhere to all laws, rules, regulations, policies, procedures, and internal controls specific to the job functions
• Answer incoming vendor communications (i.e., phone, emails, faxes, etc.)
• Perform other job-related duties as assigned
• All other duties as assigned 

 Required Qualifications:

Must be available to work Monday-Friday 8:00 am- 4:30 pm Eastern. 

• HS Diploma or GED
• 3+ years customer service or back-office experience in a high-volume environment 
• Excellent verbal and written communication skills
• Comfortable working with numbers
• Intermediate proficiency with Windows-based software programs (i.e., MS Word, Excel)
• Solid analytical and multi-tasking skills that result in solid decision-making skills and time management
• Easily manage through change

Travel required: 

• No travel is required for this position 

Affirmative Action/EEO statement: defi SOLUTIONS is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.