At Commence, we’re the start of a new age of data-centric transformation, elevating health outcomes and powering better, more efficient process to program and patient health. We combine quality data-driven solutions that fuel answers, technology that advances performance, and clinical expertise that builds trust to create a more efficient path to quality care. 

With human-centered, healthcare-relevant, and value-based solutions, we create new possibilities with data. We provide proof beyond the concept and performance beyond the scope with a focus on efficiencies that transform the lives of those we serve. With a culture driven by purpose, straightforward communication and clinical domain expertise, Commence cuts straight to better care.? 

The Business Analyst facilitates assigned projects by serving as the requirements authority between stakeholders and the engineering team. This is not a liaison or note-taking function. The BA at Commence sits at the center of how we define, document, and protect what gets built -- working directly alongside Technical Delivery Managers to own the requirements baseline from initiation through closure on programs that directly affect outcomes. 

This role requires demonstrated requirements development and traceability skills, strong written communication, and the ability to operate where the contract, the customer, and the engineering team converge. 

• Leads requirements gathering through structured sessions with stakeholders, engineering, and customer-facing teams -- translating discovery into a baseline that Engineering can build from.
• Produces and maintains the requirements baseline document for projects: functional requirements, non-functional requirements, acceptance criteria, assumptions, constraints, and a traceability index.
• Maintains traceability between requirements and delivery outputs.
• Runs stakeholder sign-off processes and communicates baseline changes to all relevant parties when scope evolves.
• Acts as a liaison between product owners and the engineering team; assists stakeholders in transforming customer needs into effective functional and non-functional requirements.
• Supports the Platform Team's feature fit and reusability analysis by documenting requirements patterns across programs, identifying where similar needs are being solved differently across verticals, and surfacing duplication risks early.
• Assists in testing and user validation of solutions prior to implementation.
• Maintains working knowledge of SDLC, project management, change control, and configuration management procedures.
• Participates in software development and delivery management meetings.
• Helps maintain operating approaches.

Qualifications

• Bachelor’s degree in information systems or a related field required.
• 3 to 5 years of experience in a business analysis, requirements management, or technical delivery support role, preferably in federal health IT or a comparable regulated environment.
• Demonstrated ability to produce and maintain structured requirements documentation in a delivery context, not just gathering notes, but owning a living baseline that Engineering references throughout a build.
• Sufficient technical fluency to translate between what stakeholders ask for and what Engineering can build: understands what a sprint, a data model, and an API integration mean in practice. Code writing not required.
• Experience working on or adjacent to federal programs (CMS, VA, DHA, or similar): understands what a SOW and QASP are, and why the difference between an internal scope change and a contractual modification matters.
• Experience in an Agile/Scrum software development environment required.
• Strong written communication: requirements documents, change logs, and stakeholder summaries are primary work products and must be clear, precise, and defensible.
• Must be eligible to obtain and maintain appropriate Security Clearance for work being performed.

Preferred Qualifications

• Experience with federal contract vehicles -- IDIQ task orders, OTAs, T&M programs -- and the delivery dynamics they create.
• Familiarity with health data interoperability standards -- HL7 FHIR, X12 EDI, or HL7 v2
• Background in health IT platforms: claims processing, care quality, prior authorization, dispute resolution, or similar.
• Experience supporting platform-level product thinking: feature reusability, modular capability design, or shared service identification.
• Familiarity with Jira, Confluence, or similar delivery tooling for requirements tracking and documentation.
• Knowledge of healthcare IT systems and the healthcare software market.

Additional Requirements

• Proven analytical skills with the ability to identify root causes of issues and implement timely solutions in SaaS/federal delivery environments.
• Self-directed; capable of working effectively in a fast-moving, lean environment with significant individual responsibility.
• Able to facilitate independent meetings; comfortable working with all levels of the organization and communicating technical issues clearly to both technical and non-technical stakeholders.
• Strong organizational and time management skills; able to multitask efficiently without sacrificing quality.
• Ability to lead and influence diverse teams of internal and external stakeholders to achieve milestones and delivery objectives.
• Ability to engage stakeholders to discuss, formulate, and obtain: technical inputs, business requirements, schedules, issue resolution, and resource identification.

*Commence' headquarters are in Virginia Beach, VA, however we are open to remote candidates in the following states: AZ, AR, DE, FL, GA, IL, IN, KS, KY, MA, MD, MI, MS, MO, MT, NC, NE, NV, NY, OH, OK, PA, SC, TN, TX, VA, DC, WI, and WV*   

Work Environment/Physical Demands 

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is an office or remote office position. While performing the duties of this job, the employee regularly works in a climate-controlled environment. Candidates must be able to sit, read, work on a computer, and watch a computer screen for extended periods of time. Occasionally required to stand, walk, use hands and fingers, kneel or crouch.

Commence is an equal employment opportunity employer. All personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military and veteran status or any other characteristic protected by applicable law. 

Commence.AI is committed to providing equal employment opportunities to all applicants, including individuals with disabilities. If you require a reasonable accommodation to participate in the application process due to a disability, please contact Human Resources at (757) 306-4920 or [email protected]. Please note that unless you are requesting an accommodation, all applications must be submitted through our online application system.