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Posted 5h ago

Community Support Team Member (Call Center Representative)

@ CAMS
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Wilmington, North Carolina, United States
$15/hrRemoteFull Time
Responsibilities:handling calls, recording interactions, resolving issues
Requirements Summary:1+ year inbound customer service experience, proficient in Microsoft Office, strong communication, multitasking, problem-solving, team collaboration; bilingual Spanish a plus.
Technical Tools Mentioned:Microsoft Word, Microsoft Excel, Microsoft Outlook
Job Description
CAMS is in search of an individual who is seasoned in the customer service industry to work as a call center agent. Our Community Support Team Members are passionate about helping callers and finding solutions.

This position is a work from home role as long as you live in NC or SC, near one of our regional offices where company equipment can be retrieved onsite.
 
Overview
  • The position is full-time- 40 hours per week, Monday - Thursday, 8 am- 5 pm and Friday 8 am – 3pm. One 1 hour lunch per week and the other 4 days it is a 30 min lunch, along with 2-15 min breaks per day.
  • The hourly rate is $15.00 per hour with additional performance incentives if metrics are achieved

Responsibilities
  • Maintain superior customer service levels and productivity according to company standards
  • Provide prompt, courteous service to all external and internal customers
  • Effectively handle inbound customer service calls
  • Make notes/send emails to record customer interactions in a professional manner
  • Apply critical thinking and problem-solving skills to customer concerns
  • Operate in a fast-paced environment using telephone software and custom computer programs
  • Identify and resolve a wide variety of customer service issues related to property management
  • Perform other duties as it relates to client services process and procedures

Requirements
  • Must have the ability to thrive in a team environment
  • Excellent customer service skills
  • Ability to multi-task
  • Demonstrated ability to communicate effectively
  • Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.)
  • Strong problem-solving skills
  • Excellent organizational skills
  • At least 1 year of customer service experience, preferably in an inbound call center environment
  • Desire to learn about the property management industry

Preferred Experience
  • Bilingual in Spanish/English is a plus

Benefits
  • Paid Time Off
  • Company Paid Holidays
  • Comprehensive medical, dental, and vision plans are available
  • 401(k)
  • Life Insurance
  • Short-term Disability
  • Long-term Disability
  • Accident coverage
  • Critical Illness coverage
  • Employee Assistance Program