Since 2002, TicketNetwork has served the ticketing and event industry as the go-to platform team for promoters, venues, and resale operators looking to manage and grow their ticketing business. Offering cutting edge e-commerce technology, affiliate marketing, and unrivaled expertise in the entertainment industry, TicketNetwork has been providing top-tier, customizable solutions to provide great service to consumers and clients alike.
We're seeking a motivated and customer-focused professional to join our team as a Contact Center Associate I.
experienced Contact Center Associate I.
Primary Responsibilities:
- Fielding inbound support calls, chats and emails, with the intent of resolving all customer concerns on the first contact.
- Contacting supply teams via telephone to discuss and confirm delivery details, and updates.
- Relaying delivery information to clients
- Acting as a liaison via internal chats and email communications between retail clients and the Fulfillment Team
- Fields inbound support calls for partner sites
- Troubleshooting and answering general questions related to client ticket requests
- Contacts Broker partners via telephone to discuss and confirm delivery details, and updates
- Coordinates delivery updates with clients
- Communicates with other internal departments as necessary
- Other tasks as assigned by management
Required Experience:
- At least one year of experience working in a high volume call center job.
- At least one year of experience in a professional customer service position
Other Requirements:
- This position is 100% remote. Candidates must have reliable equipment and high-speed internet to be able to work remotely.
Shift:
- Varying shifts available
- Full time
- Must be able to work Saturdays
Benefits:
- Generous PTO, Floating Holidays and Mental Health days
- Comprehensive Health, Dental & Vision Insurance
- Company paid Life Insurance
- Company Match on 401(k) Retirement savings
- Complimentary event tickets
- Monthly performance-based incentives