Now Hiring: Contract Administrator / Dispatch Coordinator

Join the Transportation Revolution with zTrip – Norfolk

zTrip, the largest taxi transportation provider in the United States, is looking for a highly organized and detail-oriented Contract Administrator / Dispatch Coordinator to join our Norfolk team. This unique role blends contract management, billing administration, and dispatch support to help ensure accurate financial processes and seamless transportation operations.

If you're passionate about problem-solving, enjoy working with both data and people, and thrive in a fast-paced environment, we'd love to hear from you.

What We Offer

• Medical, dental, vision, and life insurance
• 401(k) with up to a 3% company match
• Paid Time Off (PTO) and paid holidays
• Growth opportunities within a stable and expanding company

Position Summary

As a Contract Administrator / Dispatch Coordinator, you will oversee contract billing activities while supporting daily dispatch operations. Working closely with accounting, operations, clients, and drivers, you'll play a key role in maintaining billing accuracy, resolving operational challenges, and ensuring reliable transportation service.

Key Responsibilities

Contract Administration & Billing

• Review and reconcile billing records with accounts receivable data
• Generate and process high-volume, client-specific invoices
• Maintain a strong understanding of billing platforms and procedures
• Investigate and resolve billing discrepancies in a timely manner
• Ensure accurate invoicing, reporting, and payment tracking
• Monitor account aging and identify trends requiring attention
• Assist with audits and maintain internal control compliance
• Prepare operational and financial reports, metrics, and analyses
• Recommend process improvements to enhance efficiency and accuracy
• Ensure compliance with company standards and regulatory requirements

Dispatch & Operations Coordination

• Assign and coordinate drivers based on schedules, routes, and service demands
• Monitor transportation services in real time and address delays or disruptions
• Serve as a communication link between drivers, customers, and operations teams
• Support route planning and scheduling adjustments as needed
• Maintain accurate dispatch records and operational documentation
• Respond to customer inquiries regarding trip status and service updates
• Help ensure timely, efficient, and reliable transportation services

Qualifications

• Associate's or Bachelor's degree, or 3+ years of experience in accounting, finance, dispatching, transportation, or a related field
• Exceptional attention to detail and organizational skills
• Ability to prioritize and manage multiple responsibilities in a fast-paced environment
• Strong analytical, problem-solving, and decision-making abilities
• Excellent written and verbal communication skills
• Experience with billing systems and high-volume transaction processing preferred
• Proficiency in Microsoft Office applications
• Ability to quickly adapt to new software and operational processes

Join Our Team

If you're looking for an opportunity to combine administrative expertise with transportation operations in a dynamic and growing organization, zTrip is the place for you.

Apply today to become a Contract Administrator / Dispatch Coordinator with zTrip and help drive efficiency, accuracy, and exceptional service throughout our Norfolk operations.