Shenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. For more information, please visit www.shentel.com.

Job Summary

Responsible for supporting the commercial sales team with various operational responsibilities to include post-sale order management, customer billing, USAC billing, and quality assurance.  The position will require working cross-functionally with Sales, Engineering, Operations, Customer Service, and external stakeholders.  The role combines project coordination, and billing system management.

Job Responsibilities

• Manage post-sale order activities to ensure timely and accurate service delivery and billing initiation
• Work with customers and external organizations to resolve order and billing challenges
• Coordinate across internal teams (Sales, Engineering, Operations, Customer Service)
• Works with governmental institutions (USAC)

Qualifications

• Associate’s or Bachelor’s degree in Business, Information Systems, or related field preferred
• Minimum 5 years of customer service, operations, or related experience
• Telecommunications experience preferred
• Experience with billing systems or CRM tools (Salesforce preferred)
• Experience managing projects and cross-functional coordination

Skills & Competencies

• Strong analytical and problem-solving skills
• Advanced Excel and reporting capabilities
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, SharePoint)
• Strong communication and interpersonal skills
• Ability to manage multiple priorities and deadlines
• Knowledge of Salesforce, CPQ, and business support systems
• Attention to detail and data accuracy

Shentel provides a drug-free workplace and is an EEO employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.

If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or [email protected]. When you contact a HR Representative please identify the type of accommodation or assistance you are requesting.  We will assist you promptly.