About the Department

Reporting to the Manager of Financial Aid Programs, the Coordinator, Financial Aid Scholarships is responsible for the administration of various scholarship programs available at the College and assists with the administration of the PA State Grant Special Programs and outside State Grants. This position serves as functional lead for scholarship programs and interacts with students and various College departments, outside agencies and other sponsoring institutions. The Coordinator, Financial Aid Scholarships also serves as a backup to other Financial Aid Specialists, as needed.

Position Duties

Administer all financial aid aspects of PA State Grant Special Programs including EAP, RTSS, Path, PA-Tip, Chafee, Fostering Independence, and other programs; completing reconciliations and year end close processes.
Coordinate year end closing for all programs with the Controller’s Office.
Manages the manual bookstore credit process for the Financial Aid Office by reviewing requests and updating the Bookstore daily of requests to be processed.
Oversees all financial aid aspects of internal and external scholarships, Job Corps, and AmeriCorps, ensuring program eligibility as well as program certifications; serves as a direct contact for each agency.
Ensures eligibility requirements are met and that awards are accurately posted to the system; adjusting other aid when required and returning excess funds to the correct funding source.
Establishes and maintains an effective communication process for the dissemination of information regarding scholarships and state programs; including follow-up communications to all applicants and sponsoring agencies and institutions.
Responsible for the oversight of the Promise Scholarship, also known as the 50^th Scholarship Award, including managing cohorts of students, to determine initial and continuous eligibility as well as developing and distributing email communications.
Develops and distributes email communications and Welcome Letters annually in partnership and collaboration with the Director of Marketing.
Ensures the Promise website is current and that any required updates from Institutional Advancement and College Donors are accurately reflected.
Completes reconciliation processes in Banner at the end of each semester to verify Promise award disbursements.
Attends meetings and maintains effective relationships with other departments (i.e., Student Tuition Services, Finance, Counseling, Institutional Advancement, Nursing Department, Admissions, etc.) to discuss grant and scholarship programs to ensure the success of the scholarship and state programs.
Participates in the scholarship selection process, special projects, orientations, workshops and Scholarship Committees as needed.
Initiates and completes requests for new scholarship fund codes in Banner, and establishes new scholarship programs after the fund codes are created.
Develops and documents standard operating procedures to ensure accurate and timely awarding, adjustments and disbursements of scholarships and state programs; train additional staff, as needed, to assist during peak periods.
Collaborates with Institutional Advancement and the Student Tuition Services Office in posting and removing holds on student accounts in Banner and managing selection sets.
Assists with FAFSA and other financial aid workshops as needed.
Counsel prospective students, continuing students, parents and families regarding the financial aid application process and eligibility for Federal and State aid.
Assists the department with verification, summer aid processing, state grants and quality control initiatives.
Coordinate Banner setup for scholarships and state programs, resource and exemption processing.
Demonstrate a strong commitment to confidentiality, accuracy and quality of work.
Adhere to FERPA regulations as they pertain to maintaining the security and confidentiality of all student records, as well as maintain the confidentiality of other documents on behalf of the work area and the College.
Perform assigned duties in a manner consistent with the mission, goals and core values of the College.
Maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds.
Deliver quality customer services to both internal and external constituents in a professional, helpful and courteous manner.
Other duties as assigned.

Minimum Qualifications

Bachelor’s degree required. Any and all degrees must be from a recognized institutional accreditor.
Two (2) years’ experience in student financial aid processing required.
Computer proficiency in Microsoft Word, Excel and the Internet required.
Excellent communication (oral and written) and interpersonal skills in all media (phone, face to face and email) required to effectively communicate with students, the general public, and College staff and faculty is required.
Ability to demonstrate a positive attitude towards daily challenges and ability to process high volumes of work with accuracy required.
Ability to manage multiple, simultaneous priorities and meet deadlines required.
Ability to maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds required.
Ability to work effectively and collaboratively as a member of a team required.
Ability to demonstrate exceptional service to internal and external customers required.
Ability to work extended hours as needed, including evenings and Saturdays; occasional travel to Regional Centers may be required.

Other Qualifications

Previous experience processing scholarships is preferred.
Experience with Banner or other enterprise-wide system preferred.
Experience in, and appreciation for, a collective bargaining environment is preferred.

Benefits

Thank you for your interest in opportunities at Community College of Philadelphia. Below is a summary of the comprehensive benefits package available to administrative employees.

Administrative employees receive a competitive benefits package that includes:

Medical, prescription, dental, and vision coverage at no cost (PPO buy-up plan available at a cost)
College-paid life insurance and long-term disability
403(b) retirement plan with a 10% College contribution when you contribute 5%
Generous paid time off, including:
- Vacation time: 23 paid vacation days; prorated based on hire date
- Personal time: 22.5 hours annually (3 days - prorated based on hire date)
- Sick time: paid at 100% with appropriate documentation
- Paid bereavement leave
- Paid holidays
Tuition remission (100%) for employees and eligible dependents
Forgivable Loan Program
Employee Assistance Program (EAP)
Additional perks include winter break, spring break, and summer hours (4-day workweek)

For additional details, please visit our benefits page.

Supplemental Questions

Which statement below best describes the highest level of education you have completed?

High school graduate, diploma or the equivalent (GED)
Associate degree
Bachelor's degree
Master's degree
Doctorate degree
Other

Do you have two (2) years’ experience in student financial aid processing?

Required Question

Agency Information

Employer: Community College of Philadelphia
Address: 1700 Spring Garden St

Philadelphia, Pennsylvania, 19130
Website: https://www.ccp.edu/