Category/Area of Expertise: Merchandising Marketing Support
Job Requisition: 508996
Address: USA-PA-Carlisle-1149 Harrisburg Pike
Store Code: Category Management Services (5140047)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose:

The Coordinator of the Item Life Cycle team is responsible for helping the ILC Supervisor to guide and lead the team responsible for the accurate and timely set up of new items, ensuring that information is entered correctly and consistently across all relevant platforms in ADUSA. The coordinator serves as an escalation point and subject matter expert in item data entry and maintenance. This role takes an active role in Item Life Cycle team training & process documentation and ensure adherence to data governance standards. Supports item set-up & maintenance as required.

Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office location is Carlisle, PA.

Applicants must be currently authorized to work in the United States on a full-time basis.

Duties and Responsibilities:

• Responsible for the set up and maintenance of new, maintenance, conversions and discontinues across all ADUSA Brands. Responsible for ensuring all attributes are entered and maintained including, but not limited to, item description, size, UPC, UOM, shipping data, store authorization, replenishment, distribution, and scale data.
• Abides by policies and procedures for item setup and maintenance activities. Prioritizes and produces work based upon service level agreements. Executes quality assurance checks and balances on process and forms/submissions. Manages RDS tickets within the 48-hour SLA. Ensures adherence to data governance standards.
• Interacts with and guides Category associates in the new item set-up or maintenance process, including exceptions. Assists with troubleshooting/problem resolution for any issues related to item set-up or maintenance, including resolving submissions via the company's ticketing systems in accordance with established service level agreements. Addresses data discrepancies or inconsistencies as needed.
• Subject matter expert for all item activities. Takes an active role in system-related & process improvement opportunities to drive better business outcomes. Works with Supervisor to implement changes to processes (as applicable)
• Takes an active role (when required) in system-related projects ensuring the needs of ILC are business needs are being met. Supports testing (if needed).
• Maintains documentation and standard operating procedures related to item setup processes; works closely with Coordinators/Supervisors to put forward process improvement opportunities.
• Executes hierarchy changes in STEP and legacy systems once aligned by Category.
• Stays current on business processes and technology/system enhancements. Thought partner responsible for connecting with various stakeholders to drive clarity on process and potential impacts to item set up processes.
• Trains and provides guidance to Item Life Cycle Administrators as well as contract employees. Provides leadership and overall support to broader Item Life Cycle Team.
• Drivers for end-to-end process thinking. Leads discussions to drive towards common processes across all item life cycle teams.
• Ensures item life cycle processes are documented and kept up to date.
• Responsible for the successful delivery of special projects as assigned to be the Item Life Cycle Supervisor.

Qualifications:

• Associate's or Bachelor's degree in Business, Administration, or a related field preferred.
• Knowledge of all Microsoft Applications (e.g. PowerPoint, Excel, Outlook). Ability to use PowerPoint to tell a compelling story / case for change.
• Experience in data entry, administrative support, or item setup, preferably in a retail or manufacturing environment. Proficiency in data entry software or database systems.
• Strong attention to detail and accuracy, with the ability to manage large amounts of data while minimizing errors.
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams.
• Ability to prioritize tasks, meet deadlines, and adapt to changing priorities in a fast-paced environment.
• Basic understanding of product categories, attributes, and SKUs is a plus.
• Familiarity with data validation techniques and quality control processes.

Preferred Qualifications:

• Bachelor's degree.
• Process Optimization experience (e.g. Lean, Six Sigma)

Salary Range NC: $26.54 - $39.81

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.

#LI-RC1 #LI-Hybrid

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.

Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.