Corporate Operations Supervisor
Purpose
Communicates and resolves issues in a fast paced manufacturing environment. Supports the Quality and Manufacturing functions by educating employees on quality systems, Departmental metrics, and customer engineering. Interfaces and acts as a liaison between Manufacturing and Quality Managers using multidisciplinary manufacturing knowledge. Develops and empowers Corporate personnel while improving Manufacturing and Quality relationships. Is a leader within the department holding employees accountable for business ethics and daily performance.
Education and Experience
- Bachelor’s degree in Business Administration, Management or related field or equivalent work experience in the preferably in the Aerospace Industry
- Minimum of 3 years of knowledge and experience in the Aerospace Manufacturing field
- Must have AS9100 knowledge, and interpretation of customer specifications and quality engineering
Position Responsibilities
- Oversee the Corporate Operations department to ensure delivery of high quality products that meet the customers’ needs
- Provide training, learning and development where appropriate for all employees
- Provide training as required in the quality system concepts, audit techniques, approaches corrective/preventative actions and continuous improvement activities.
- Partner with other departments to ensure the adherence to the Quality Management System and other compliance requirements.
- Collaborates with operations, leaders, purchasing, customer service and others to efficiently meet customer demand.
- Excellent verbal and written communication skills to interact and deal with internal and external customers
- Supports all regulatory and customer quality audits
- Regularly inspects and evaluates products for quality and defects.
- Provide visibility to management of potential quality or delivery issues, as well as input on internal perceptions associated with Quality and Delivery performance.
- Works with Manufacturing and Quality Assurance personnel to perform in process review and assure best practices are followed.
- Review applicable organizational policies and procedures, ensuring accuracy and relevance, communicating policy and procedure updates and changes
- Performs other related duties, as required
Supervisory Responsibilities:
- Conducts interviews and trains front-line employees.
- Organizes, directs, and oversees the work of front-line employees.
- Provides constructive and timely performance evaluations.
- Handles discipline and termination of employees in accordance with company policy.
- Works with department leaders to monitor each department and make recommendations to improve performance that impacts the organization
Tasks
- Has the capability to troubleshoot complex and questionable inspections by asking the right questions to get to the root cause of the problem
- Ability to work in a dynamic environment with multiple priorities and shifting time requirements.
- Makes decisions based on customer/regulatory requirements
- Ability to effectively communicate in small and large group environments
- Confer with organizational team members at all levels to discuss issues, coordinate activities or resolve problems.
- Implement corrective actions to address organizational or departmental issues.
- Must be an engaged leader with a “hands on” approach to improvement
- Act as liaison between organization and outside organizations.
- Fully understanding the financial impact of decisions made on a daily basis, including closely monitored non-value added cost in an effort to reduce or eliminate.
- Work closely with shop floor supervision and employees
- Analyze customer miss-deliveries in order to propose improvement action plans: Define and optimize data gathering and exchange to ensure data integrity in systems.
- Assess and report project opportunities, risks and potential solutions.
- Conducts classroom training including new hire training and other relevant training courses as assigned.