Job Description: The Plumbing Counter Sales position aims to boost sales and customer satisfaction by providing efficient and courteous assistance to returning customers, walk-ins, handling warehousing duties, and ensuring the acquisition of necessary products.
Job Duties:
- Service customers at the counter by taking orders and entering them into the system accurately; give priority to regular accounts.
- Use electronic and published catalogs to provide product, pricing and availability information to customers.
- Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items as well as new products
- Handle customer complaints and returns, while showing a positive attitude
- Work with other departments to resolve customer service issues in a timely manner
- Pulling, filling, packing and setting up orders for delivery and pickup.
- Receive shipments, log into inventory, maintain inventory through audits.
- Report any quality or inventory discrepancy issues to the appropriate person.
- Communicate positively with supervisors, sales staff, fellow workers and customer to coordinate deliveries/ pick-up.
- Attend product knowledge meetings as required by management.
- Present a neat and professional image.
- Keep merchandising and counter areas clean and attractive
- Keep counter area inventory stocked; remove or add inventory items to stimulate impulse sales; remove discontinued items from the sales floor
- Assist in scheduled physical inventory counts
- Assist in keeping facility secure.
- Follow company policies and procedures.
Benefits:
- Full health, dental, and vision insurance.
- 401 k
- Paid Holidays
- Vacation Pay
- Employee Referral Program
- Employee Discount
- Plus more...
Job Type: FULL-TIME
Pay: Based on experience $42,000-$65,000/year