About the Department

THE CURRENT VACANCY IS JUVENILE COURT

This Court Support Manager I manages the Intake Unit in the Juvenile Court’s first point of contact for all delinquency, dependency, and CHINS matters. Intake Officers receive and assess complaints from law enforcement, DFACS, schools, and the community; enter and process cases for court action; provide early intervention services to families; monitor detention populations; and divert appropriate cases to community resources. The Unit operates 24/7, including holidays, to ensure timely and accurate case initiation for youth and families in Fulton County.

Minimum Qualifications:
Bachelor’s Degree in business or public administration, criminal justice, public safety, or related field and two or more years of experience coordinating court programs and services, including two years progressively responsible supervisory experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Licensing Requirements:
Affirmation as a sworn Deputy Clerk of the Court and Notary Public Certification issued by the Clerk of Superior Court (within county of residence). According to area of assignment, may additionally be required to possess and maintain a valid Georgia driver’s license.

Knowledge, Skills, and Abilities:
Requires knowledge of principles and practices of public, business or judicial/court administration. All laws, rules, and regulations governing public and court administrative operations. Court practices and procedures. Legal terminology related to court operations. Techniques used to conduct legal research.

Requires skill in Data Utilization: Requires the ability to evaluate, audit, deduce, and/or assess data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives.

Human Interaction: Requires the ability to work with others to coordinate the more complex programs and more complex problems associated with the responsibilities of the job. Often represents the department and/or organization when dealing with others.

Technology: Uses spreadsheet, database, word processing, presentation, and other software to research legal issues, organize and analyze information, prepare reports, and create and deliver effective presentations.
Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.
Functional Reasoning: Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.

Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.

Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all county or departmental policies, practices, and procedures necessary to function effectively in the position.

Physical Requirements:
Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.

Sensory Requirements: Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally.

Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.

Veterans’ Preference:Qualifying veterans will be given preference in the form of a guaranteed invitation to interview for any position to which they applied and have been found to have met the minimum qualifications. Veterans’ preference provides for hiring preference on initial appointment only. To see the full Fulton County Veterans’ Preference Policy and Procedure, please click here

Examination:
The examination will consist of a review of education and experience, accomplished by analysis of the application. Application must document that the applicant possesses the minimum knowledge, skills, education and experience as listed to be rated as eligible. If selected, an official, accredited college transcript is required, at time of employment, for all degrees/course work used to qualify for this position.

ALL APPLICATIONS MUST BE COMPLETED IN FULL BEFORE THEY ARE SUBMITTED. PLEASE REVIEW ALL APPLICATIONS FOR ACCURACY AND MAKE ALL CORRECTIONS BEFORE SUBMITTAL BECAUSE ERRORS CAN RESULT IN NOT MEETING THE MINIMUM QUALIFICATIONS. ADDITIONAL INFORMATION WILL NOT BE ACCEPTED AFTER ALLOCATIONS ARE RECEIVED BY THE PERSONNEL DEPARTMENT.

Position Duties

Job Summary
Coordinates the operation of multiple support units or an entire division within the Fulton County Court System.

Essential Duties
This job description indicates, in general, the nature and level of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of the incumbent. It is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities. Incumbent may be asked to perform other duties as required.

Responsibilities include managing assigned staff, supervising and participating in the processing and recording documents, filing, collecting of court fees, indexing of documents, and preparing activity reports as required.

Supervises, directs, and evaluates assigned staff: makes hiring and termination decisions/recommendations; develops and oversees employee work schedules to ensure adequate coverage and control; compiles and reviews timesheets; approves/processes employee concerns and problems and counsels or disciplines as appropriate; assists with or completes employee performance appraisals; directs work; acts as a liaison between employees and management; and trains staff in operations, policies, and procedures. Organizes, prioritizes, and assigns work; prioritizes and schedules case assignments and work activities in order to meet objectives; ensures that subordinates have the proper resources needed to complete the assigned work; and consults with assigned staff to assist with complex/problem situations and provide technical expertise.

Coordinates the daily operation of multiple support units or a division within the Fulton County Court System: monitors and evaluates court operations and procedures of assigned units or division; ensures staff compliance with local, state and federal regulations applicable to area of assignment; and assists in the implementation of procedural changes related to new laws and regulations governing court operations.

Oversees customer service functions of division: responds to requests for assistance regarding court proceedings, mediation processes, and other related issues; provides information or directs to appropriate party; and initiates/returns calls to clients, attorneys, mediators, and all involved parties as needed.

Processes a variety of documentation associated with department/division operations, within designated timeframes and per established procedures: receives and reviews various documentation, including complaints, petitions, referral orders, incident reports, caseload files, invoices, and other court related items; reviews, completes, processes, forwards or retains as appropriate; prepares or completes various forms, reports, correspondence, and other documentation, including court orders, mediation packets, informational brochures, meeting agenda, letter of notices, training materials, and performance appraisals; compiles data for further processing or for use in preparation of administrative and operational reports; and maintains computerized and/or hardcopy records.

Monitors and maintains supplies and equipment for an assigned area.
Coordinates and oversees special court programs as assigned: receives and reviews court referrals to programs; conducts initial program interviews and assessments; coordinates/ performs case management duties; provides statistical information, reports and dispositions as required; and prepares and maintains program specific files, documentation and correspondence.

Communicates with supervisor, co-workers, Attorneys, Judges, Prosecutors, court staff, mediators, victims, witnesses, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.

Maintains a current, comprehensive knowledge and awareness of applicable laws, regulations, principles and practices relating to court operations and administration; reads professional literature; maintains professional affiliations; and attends meetings, workshops, hearings, and training sessions as required.

For Applicants with Prior Military Service:

We strongly encourage veterans, prior military and transitioning service members to apply. Many of the competencies and transferable skills developed through military service directly support success in this role, including:

Leadership Under Pressure: Provides steady, decisive leadership and maintains professionalism while directing staff and operations in high-stress or time-sensitive situations.
Operational Planning & Execution: Applies disciplined planning, coordination, and follow-through to ensure court processes, schedules, and administrative tasks are completed accurately and on time.
Adaptability & Rapid Problem-Solving: Quickly evaluates changing circumstances, policy shifts, or unexpected case-flow issues and implements effective solutions with minimal guidance.
Team Cohesion & Communication: Builds strong team alignment by communicating clearly, supporting staff, and fostering cooperation across court divisions and stakeholder groups.
Safety & Risk Awareness: Maintains situational awareness, follows established protocols, and identifies potential risks to ensure a safe and compliant court operations environment.

Minimum Qualifications

Performance Metrics
Factor 1: Decision-Making
Interpretive: In carrying out the process, there is a choice as to what and how operations will be completed.

Factor 2: Complexity
Formative: Studies information to determine what it means and how it fits together in order to get practical solutions.

Factor 3: Purpose of Contact
Interpret: Purpose is to detect, discover, expose information, problems, violations or failures by interviewing or investigating.

Factor 4: Line/Staff Authority
Manager: Partially accountable for the work product of others, including timeliness, correctness, and soundness.

Benefits

Supplemental Questions

The answers you provide to the supplemental questions will be used to determine if you meet the minimum qualifications for this position. Your responses pertaining to specific work experience and education must be clearly shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. Please review all applications for accuracy and make all corrections before submittal because errors can result in not meeting the minimum qualifications. We do not accept additional information after your application has been received by the Department of Human Resources Management. Do you accept these conditions?

What is your highest level of education completed?

HS or GED
Some College
Associate's Degree
Bachelor's Degree
Master's Degree
Doctorate's Degree
None of the Above

If you have received some college credits related to this position, but DID NOT receive your degree, how many college credits did you earn?

0-29 Semester Hours
30-59 Semester Hours
60-89 Semester HOurs
90-119 Semester Hours
0-44 Quarter Hours
45-89 Quarter Hours
90-134 Quarter Hours
135-179 Quarter Hours
Does not apply

In what field of study related to this position do you possess an Associates Degree, Bachelor's Degree, Master's Degree, Doctorate's Degree or have earned college credits?

Business Administration
Public Administration
Public Safety
Criminal Justice
Judicial/Court Administration
Law
Criminology
Other
I do not hold a degree

How many years of experience do you possess working in criminal justice, courts, law enforcement, or juvenile justice environment?

0 less than 5 months
6 months to 1 year
1 year less than 2 years
2 years less than 3 years
3 years less than 4 years
4 years less than 5 years
5 years less than 6 years
6 years or more

How many years experience do you possess coordinating court programs and services?

0-5 months
6 months to 1 year
1 year less than 2 years
2 years less than 3 years
3 years less than 4 years
4 years less than 5 years
5 years less than 6 years
6 years or more

How many years experience do you have in overseeing the switch from paper to electronic record-keeping?

0-5 months
6 months to 1 year
1 year less than 2 years
2 years less than 3 years
3 years less than 4 years
4 years less than 5 years
5 years less than 6 years
6 years or more

Do you have experience reviewing facts and evidence to determine probable cause for arrest, detention, or court action?

How many years of experience do you have in administering the daily operations of a courts operation?

0-5 months
6 months to 1 year
1 year less than 2 years
2 years less than 3 years
3 years less than 4 years
4 years less than 5 years
5 years less than 6 years

How many years' experience do you have in developing processes to maintain courts records?

0-5 months
6 months to 1 year
1 years less than 2 years
2 years less than 3 years
3 years less than 4 years

How many years of progressively responsible supervisory experience do you have supervising other employees?

0-5 months
6 months to 1 year
1 year less than 2 years
2 years less than 3 years
3 years less than 4 years
4 years less than 5 years
5 years or more

Do you have experience conducting legal research or using criminal justice databases such as JCATS, JDEX, GCIC or NCIC?

JCATS
JDEX
GCIC
NCIC
Westlaw
Lexis
None of the above, but other databases
No experience using criminal justice databases

Please select the choice that best describes your level of experience with Microsoft Office Suite.

Beginner: Basic understanding of core MS Office programs, can open, create, and edit documents, Able to enter and update information, may be familiar with basic formatting options.
Intermediate: Comfortable with a wider range of features and functions, can perform more complex tasks independently, may be familiar with formulas and basic data analysis in Excel, can handle some advanced functions like mail merge in Word.
Advanced: Expert-level knowledge of the suite, can create and manage macros, skilled in using complex formulas and data analysis techniques, proficient with pivot tables, VLOOKUP, and other advanced features, may be able to create custom add-ins or use VBA programming

Are you comfortable making independent, time-sensitive decisions?

Are you available to work a non-traditional schedule, including weekends, holidays, evenings, and remote on-call assignments when necessary?

Required Question

Agency Information

Employer: Fulton County
Address: 141 Pryor Street

Suite 3030

Atlanta, Georgia, 30303
Phone: (404) 613-6700
Website: http://www.fultoncountyga.gov

COURT SUPPORT MANAGER I