About the Department

• Medical and Dental plans
• Strong, flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus pre-tax and Roth 401K and 457 plans
• Paid life insurance
• Short- and long-term disability coverage
• Employee Wellness programs
• Flexible Spending Accounts
• Health Savings Accounts
• 11 paid holidays per year plus generous vacation and sick leave
• Flexible work schedule options and remote-work options
• Career advancement opportunities throughout the State system
• Some positions may qualify for the Public Service Loan Forgiveness Program.

The work unit exists to implement the goals and objectives of Colorado Parks and Wildlife’s strategic long range and operational plan in order to accomplish the Legislative mandate of protecting, preserving, managing, and enhancing the State’s wildlife resources in the geographical area comprised of Area 14 in the Southeast Region (Teller, El Paso, Lincoln, Kit Carson, and part of Elbert, Washington, and Yuma Counties.)

Position Duties

The purpose of this position is to handle the administrative tasks necessary to function of the Area 14 workgroup. These tasks include general office support, customer service, accounting, budgeting, and hunter education administration.

Accounting, Budgeting, and Data Entry

Maintain working inventory of office supplies. Open and distribute received mail, and manage outgoing mail. General clerical typing, note taking, copying, reporting, filing, and record keeping.

General Office Support

Maintain working inventory of office supplies. open and distribute received mail, and manage outgoing mail. General clerical typing, note taking, copy, reporting, filing and record keeping.

Customer Service

Sells CPW products to customers (licenses, permits, registrations, passes, etc). Implements established processes necessary to meet customer's needs and accurately completes and accounts for all products and associated documents. Investigates and performs appropriate product changes, replacements, and exchanges when determined to be legal. Determines compliance with hunter education requirements and reissues lost, missing, or damaged hunter education cards. Utilizes IPAWS and other databases to fulfill CPW customer needs. Handles cash, check, and credit card sales. Updates customer information in IPAWS and other databases and reports any duplicate records to the appropriate work unit. Maintains a working inventory of hunter education materials and assists hunter education instructors in getting materials ready for hunter education courses. Attempts to make transportation arrangements for sick, injured, and orphaned wildlife to certified wildlife rehabilitators and may need to humanely euthanize small animals that are sick, injured, or orphaned, following AVMA Guidelines for the Euthanasia of Animals. Assists area and regional staff by providing general office/clerical support, communicates information and dispatches field staff via phone, email,  or two-way radio. Maintains a working inventory of office supplies, agency brochures, and forms. General clerical typing, note taking, copying, reporting, filing, and record keeping.

Interprets, clarifies, and explains CPW statutes, regulations, policies, directives, procedures, rules, guidelines, mission, programs, and staff actions for the public and staff. Researches statutes, regulations, policies, directives, procedures, rules, guidelines, books, manuals, maps, and other sources to provide appropriate, accurate, and up-to-date information, answers, recommendations, explanations, and remedies to the public and staff. Actively listens and uses appropriate questioning to assess customer and staff wants or needs and provides answers to questions from the public and staff. Resolves problems, issues, and complaints from the public that call or come in to minimize additional calls to other staff. Actively listens to public and staff problems, issues, or complaints to assess their needs and determines whether other staff involvement is required or provides answers, resolution, or suggests appropriate course of action. Performs mandatory animal harvest checks while remaining alert for detection of possible violations. Performs Chronic Wasting Disease sampling year round. Represents CPW through excellent customer service and proper communication of accurate information to build constituent support and understanding of CPW and its mission.

Minimum Qualifications

Experience Only:

• Three (3) years of relevant experience in Accounting, Finance, Program or project management, Administrative Assistant, Front Desk, Call center, office environment, project management, handling of money, project management, customer service (internal or external) or experience related to the work assigned to this position.

OR

• A combination of related education in Natural Resources, Wildlife Management, Biology, Aquatic Biology/Fishery Science/Aquaculture/Fishery Management, Economics, Public Administration, Communications, Public Engagement/volunteer management, Education, Business, Program Management/Project Management, Computer Science, Applied Computing, Computer Engineering, IT, Accounting, Finance and/or relevant experience in  Accounting, Finance, Program or project management, Administrative Assistant, Front Desk, Call center, office environment, project management, handling of money, project management, customer service (internal or external) or experience related to the work assigned to this position. equal to three (3) years.

• Current or former State experience relevant to this position.
• Current or former Colorado Parks & Wildlife work or volunteer experience.
• Organizational management, time management, and multi tasking skills.
• Customer service skills.
• Problem-solving abilities, critical thinking, verbal/written communication.
• Demonstrates initiative and self-motivation.
• Keen attention to detail.
• Punctual/Timely/Dependable.
• Strong interpersonal skills.
• Office setting experience.
• High proficiency in interpreting and explaining rules/regulations.
• Proficiency in the use of Google Suites, databases, and the use of electronic licensing system(s).
• Training skills are highly preferred, one-on-one and in a group setting.
• Good working knowledge of computer-based technology. 
• Bilingual in English and Spanish. 

• Strong organizational and time management skills.
• Excellent level of written and oral communication skills.
• Strong multitasking skills.
• Proficiency in Microsoft Word, Excel, and Google Suite.  
• Ability to work independently and take initiative by using critical thinking and problem-solving skills to identify solutions for customer or program challenges.

• State of Colorado residency is required at the time of application.
• Background Check required.
• Travel may occasionally be required for training and special events
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify their application from the current position.  (Please Note: Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with DNR).

• Pursuant to the DNR-120 Fleet and Driving Standards Administrative Directive, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle. 

  To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who: 

  • Have an assigned State fleet vehicle

  • Are required to operate a vehicle as part of the position

  • Utilize a State fleet vehicle as a pool vehicle

Other Qualifications

• All applications received by the closing of this announcement will be reviewed by an HR Specialist against the Minimum Qualifications in this announcement. 

• Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process. Part of, or all of, the comparative analysis for this position will be a structured application review by Subject Matter Experts.

• Resumes, cover letters and other attachments are not considered as part of initial reviews, therefore, it is important to document in your application your education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. 

• Please thoroughly answer all supplemental questions (if listed) since question responses may be evaluated for content, writing ability, spelling, grammar, and effective communication. 

• This recruitment may involve additional testing and/or exams to arrive at the top group for interviews.

• This posting may fill multiple vacancies. 

Benefits

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program.  Please click the following link for detailed information:  www.colorado.gov/pacific/dhr/benefits 

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
 

Supplemental Questions

01

The Colorado Constitution, Article XII, Section 13 requires that APPLICANTS for state classified government jobs be residents of Colorado at the time of application, unless this requirement is waived by the State Personnel Board (DPA). A residency waiver was not issued by DPA for this announcement. For more information, please see the FAQ's at: https://careers.colorado.gov/how-to-apply. Are you a current Colorado resident?

• Yes
• No

02

Current and former State Personnel System employees who were disciplinarily terminated, resigned in lieu of termination, or who were deemed to have resigned without notice (Board Rule 7-5, Automatic Resignation) must disclose this information on the application.

• I am not a current or former State of Colorado classified employee.
• I am a current or former State of Colorado employee but have NEVER been disciplinarily terminated, resigned in lieu of termination, or deemed to have resigned without notice (Board Rule 7-5, Automatic Resignation).
• I am a current or former State of Colorado employee and have been disciplinarily terminated, resigned in lieu of termination, or deemed to have resigned without notice (Board Rule 7-5, Automatic Resignation). NOTE: Failure to disclose this information and/or falsification of Application materials may result in being removed from consideration for this position.

03

Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose this information on the application.

In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position: (if not applicable, please enter "N/A")

04

Why do you see this position as crucial for the Southeast Regional Office and Area 14?

05

Please select which range most accurately reflects your years of general office/Administrative support, Financial, Accounting, Outdoor Recreation, Administration and Data Entry experience:

• No experience yet
• 0 to less than 1 year
• 1 year but less than 2 years
• 2 years but less than 3 years
• 3 years but less than 4 years
• 4 years or more.

06

What does success look like to you in this position?

07

How does this position help the agency move towards CPW's mission?

08

All applications received by the closing of this announcement will be reviewed by an HR Specialist against the Minimum Qualifications in this announcement. Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process. Part of, or all of, the comparative analysis for this position will be a structured application review by Subject Matter Experts. Resumes, cover letters and other attachments are not considered as part of initial reviews, therefore, it is important to document in your application your education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. Please thoroughly answer all supplemental questions since responses may be evaluated for content, writing ability, spelling, grammar, and effective communication. This recruitment may involve additional testing and/or exams to arrive at the top group for interviews.

• I acknowledge this receipt of this notice.

Required Question

Agency Information

Employer

State of Colorado

Address

See the full announcement by clicking

the "Printer" icon located above the job title






Location varies by announcement, Colorado, --

Website

https://careers.colorado.gov/