PURPOSE  

To support and assist account managers through timely order entry and appointment scheduling, while maintaining data integrity. 

PRINCIPAL ACCOUNTABILITIES 

• Process and “work” all pending orders to goal.  

• Effectively communicate to our internal and external customers. 

• Ensure that all company location codes have been completed and accurate information (open hours, directions, and phone numbers). 

• Maximize USA Truck transit time through aggressive solicitation of appointment times. 

• To cross train with peer CSS and account manager to provide flexible coverage options. 

Qualifications and Education Requirements 

• High School diploma or equivalent 

Preferred Skills 

• Effective use of written and oral communication. 

• Ability to deliver exceptional service through positive engagement and patience. 

• Ability to work in a team environment to continuously improve results. 

• Able to promote a culture of trust and safety.