HiringCafe
Posted 1d ago

Customer Account Specialist

@ Everware International
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Georgetown, Texas, United States
$60k-$70k/yrOnsiteFull Time
Responsibilities:managing orders, supporting sales, generating reports
Requirements Summary:3–5 years account management or customer service experience with physical products; bachelor's in Business/Marketing or equivalent; ERP experience (SAP S/4HANA a plus); strong communication, problem-solving, and reporting skills.
Technical Tools Mentioned:ERP, SAP S/4HANA, EDI, VAN
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Job Description

Description

Georgetown, TX (On-site) | Full-Time | 60k-70k


Austin Cutlery & Tool is part of a fast-growing, privately held portfolio of premium culinary and foodservice brands, including Cangshan Cutlery and New Star Foodservice. Headquartered in Georgetown, Texas, we deliver high-quality products and trusted solutions worldwide. Our culture is built on collaboration, respect, excellence, accountability, and trust.


We're seeking a Customer Account Specialist to support a diverse range of customer accounts across multiple channels. You'll manage the end-to-end order lifecycle, ensuring accurate order processing, timely fulfillment, and a seamless customer experience, while partnering closely with Sales, Operations, Supply Chain, and Accounting to drive account success and maintain strong relationships.


This role is ideal for a detail-oriented, service-driven professional who thrives in a fast-paced environment and enjoys working with systems, processes, and cross-functional teams.


Responsiblities:

Order & Account Management

  • Own a portfolio of customer accounts and guide their orders from start to finish—processing, fulfillment, and follow-up.
  • Work alongside Supply Chain, Fulfillment, Logistics, and Accounting to keep deliveries on time and invoices accurate.
  • Keep customers in the loop with friendly, timely updates on order status, new products, promotions, and availability.
  • Help customers resolve issues like returns, warranty replacements, credits, and order adjustments using our ERP system.

Sales Support & Account Growth

  • Partner with the Sales team to support account plans and keep customers engaged.
  • Set up new products and customer-specific details in our systems.
  • Keep an eye on inventory and ordering trends to head off problems and spot new opportunities.

Reporting & Data Management

  • Pull together clear reports on account activity, fulfillment, and sales trends.
  • Keep customer records, pricing, and order history accurate and up to date across our systems.

Benefits

  • 401(k) with company matching
  • Medical, Dental & Vision (employer contribution up to $650/mo)
  • Paid Vacation + 10 Paid Holidays
  • HSA, Employee Assistance Program (EAP)
  • Life, Dependent Life, AD&D, and Disability insurance options
  • Annual discretionary bonus based on individual and company performance
  • Paid training and development opportunities

Requirements

Must-Haves

  • A bachelor's degree in Business, Marketing, or a related field—or equivalent hands-on experience.
  • 3–5 years in account management, B2B client relations, customer service, or sales support, ideally with physical products.
  • Experience keeping orders and accounts on track in a busy, fast-moving environment.
  • Comfort working in ERP systems and customer portals (SAP S/4HANA is a big plus).
  • Strong communication and problem-solving skills, and a knack for juggling several accounts at once.

Nice-to-Haves

  • Familiarity with EDI transactions and VAN providers in a B2B setting.
  • A background in order management, supply chain, or inventory-based operations.
  • Some exposure to customer experience (CX) work, account growth, or sales support.